Delivery Platform Analyst - Jira/Confluence, AI & Automation

Australia Post; Melbourne; Híbrido; AUD 90.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Exclusive team member discounts

Health and wellbeing resources

Flexible working arrangements

Descripción de la vacante

Australia Post is seeking a Delivery Platform Analyst to shape how teams use enterprise delivery platforms like Jira and Confluence. You’ll triage requests, manage backlogs and translate business needs into practical platform solutions, with hands-on configuration and an eye for automation and AI-led improvements.

The role reports to the Delivery Platform Manager and involves ownership of the Atlassian front door, developing self-service capabilities and driving adoption across the organisation.

Formación

• Hands-on administration across Atlassian Cloud products (Jira Software, Jira Service Management, Confluence).
• Experience configuring workflows, permissions, schemes, request types, forms, spaces and automation.

Responsabilidades

• Own and triage platform requests, coordinating with teams across the business.
• Configure and administer Jira Software, Jira Service Management and Confluence workflows and spaces.
• Identify repetitive requests and implement automation/AI-assisted workflows to reduce manual effort.

Conocimientos

Atlassian Cloud

Jira Software

Jira Service Management

Confluence

Automation

AI workflows

Herramientas

Jira

Confluence

Jira Service Management

Descripción del empleo

Australia Post is seeking a Delivery Platform Analyst to shape how teams use enterprise delivery platforms like Jira and Confluence. You’ll triage requests, manage backlogs and translate business needs into practical platform solutions, with hands-on configuration and an eye for automation and AI-led improvements.

The role reports to the Delivery Platform Manager and involves ownership of the Atlassian front door, developing self-service capabilities and driving adoption across the organisation.