Delivery Partners Operations Lead

Amazon; Adelaide; On-site; AUD 90,000 - 130,000; Full time

Job summary

Amazon Commercial Services Pty Ltd is seeking a Program Manager to optimize the performance of External Delivery Service Partners and third-party carriers across the Australian delivery network.

You will drive day-to-day operational excellence, implement process improvements, and support new site launches while partnering with cross-functional teams to ensure partner readiness and successful onboarding.

Qualifications

• 2+ years of program or project management experience.
• Experience in stakeholder management.
• Proficiency in Microsoft Word and Excel.
• Experience in transportation, logistics, or last-mile delivery operation.

Responsibilities

• Manage day-to-day relationships with External Delivery Service Partners and third-party commercial carriers, serving as the primary operational point of contact for partner queries and escalations.
• Lead partner performance reviews and drive improvement meetings with internal program teams across both External Delivery Service Partner and third-party transportation networks.
• Oversee daily operations by monitoring delivery capacity against plans, enforcing scan compliance, and resolving technical issues across External Delivery Service Partner and third-party carrier lanes.
• Analyse Key Performance Indicators using platforms such as Tableau, Perfect Mile, and carrier Electronic Data Interchange and tracking systems to identify trends, develop targeted improvement strategies, and establish daily reporting cadences with partners.
• Maintain, enforce, and update Standard Operating Procedures for External Delivery Service Partner and third-party transportation operations, and design and deliver comprehensive training programs and refresher sessions across the delivery network.
• Support third-party carrier rate management activities, including monitoring fuel surcharge mechanisms, tracking contractual compliance, and escalating commercial issues to the carrier management team.
• Manage the onboarding process for Delivery Associates, coordinate partner system access setup, and develop strategic staffing plans for peak periods to ensure adequate workforce coverage.
• Support new site launches by coordinating end-user equipment installation, verifying partner readiness, and ensuring driver onboarding is completed to the required standard.

Skills

Program management

Stakeholder management

MS Word & Excel

Transportation/logistics

Tools

Tableau

MS Access

SQL

Microsoft Project

Job description

Amazon Commercial Services Pty Ltd is seeking a Program Manager to optimize the performance of External Delivery Service Partners and third-party carriers across the Australian delivery network.

You will drive day-to-day operational excellence, implement process improvements, and support new site launches while partnering with cross-functional teams to ensure partner readiness and successful onboarding.