Program Manager, Third-Party Transportation & Ops

Amazon; Western Australia; On-site; AUD 110,000 - 150,000; Full time

Job summary

Amazon is seeking a talented Program Manager to join our Third-Party Transportation team in Australia. You will oversee operational performance of External Delivery Service Partners and third-party carriers across the Amazon delivery network, driving day-to-day excellence and supporting new site launches.

You will collaborate with cross-functional teams to implement improvements, resolve escalations, and ensure partners are set up for success, with a focus on KPI analysis, SOP updates, and

Qualifications

• 2+ years of program or project management experience.
• Experience in stakeholder management.
• Proficiency in Microsoft Word and Excel.
• Experience in transportation, logistics, or last-mile delivery operation.
• Experience using MS Access, SQL, and MS Projects is a plus.

Responsibilities

• Manage day-to-day relationships with External Delivery Service Partners and third-party carriers, acting as the primary operational point of contact for partner queries and escalations.
• Lead partner performance reviews and drive improvement meetings with internal program teams across partner and carrier networks.
• Oversee daily operations by monitoring delivery capacity against plans, enforcing scan compliance, and resolving technical issues.
• Analyze KPIs using Tableau and tracking systems to identify trends and establish daily reporting cadences with partners.
• Maintain and update SOPs for partner and third-party transportation operations; design and deliver training programs.
• Support carrier rate management activities, including monitoring fuel surcharge mechanisms and contractual compliance.
• Manage onboarding for Delivery Associates, coordinate partner system access, and plan staffing for peak periods.
• Support new site launches by coordinating equipment installation, partner readiness, and driver onboarding.

Skills

2+ years of PM experience

Stakeholder management

Microsoft Word

Microsoft Excel

Transportation/logistics

Tools

MS Access

SQL

Microsoft Projects

Job description

Amazon is seeking a talented Program Manager to join our Third-Party Transportation team in Australia. You will oversee operational performance of External Delivery Service Partners and third-party carriers across the Amazon delivery network, driving day-to-day excellence and supporting new site launches.

You will collaborate with cross-functional teams to implement improvements, resolve escalations, and ensure partners are set up for success, with a focus on KPI analysis, SOP updates, and