Delivery Network Program Manager – Partnerships & Ops

Amazon; Australia; On-site; AUD 90,000 - 130,000; Full time

Job summary

Amazon is seeking a talented Program Manager to join our Third-Party Transportation team in Australia. You will manage and optimise the performance of External Delivery Service Partners and third-party carriers across the Amazon delivery network, driving day-to-day operational excellence as the network expands.

You will collaborate with cross-functional teams to implement process improvements, resolve escalations, and ensure partners are set up for success, including new site launches and

Qualifications

• 2+ years of program or project management experience.
• Experience in stakeholder management.
• Proficiency in Microsoft Word and Excel.
• Experience in transportation, logistics, or last-mile delivery operation.

Responsibilities

• Manage day-to-day relationships with External Delivery Service Partners and third-party carriers, acting as the primary operations contact for queries and escalations.
• Lead partner performance reviews and drive improvement meetings with cross-functional program teams.
• Oversee daily operations by monitoring delivery capacity against plans, ensuring scan compliance and resolving technical issues.
• Analyse KPIs using Tableau, Perfect Mile, and carrier EDI systems to identify trends and drive improvements.
• Maintain and update SOPs for partner and transportation operations, and deliver training sessions across the network.
• Support carrier rate management, monitor fuel surcharges, and escalate commercial issues to management.
• Manage onboarding for Delivery Associates, coordinate partner system access, and plan staffing for peak periods.
• Assist new site launches with equipment installation, partner readiness checks, and driver onboarding.

Skills

Program management

Stakeholder management

Microsoft Word

Microsoft Excel

Tools

MS Access

SQL

Microsoft Projects

Job description

Amazon is seeking a talented Program Manager to join our Third-Party Transportation team in Australia. You will manage and optimise the performance of External Delivery Service Partners and third-party carriers across the Amazon delivery network, driving day-to-day operational excellence as the network expands.

You will collaborate with cross-functional teams to implement process improvements, resolve escalations, and ensure partners are set up for success, including new site launches and