Delivery Coach

UniSuper; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

17% superannuation

Development funding

20 weeks parental leave

Extra days off between Christmas

Job summary

UniSuper is seeking an experienced Agile Delivery Coach to partner across the organisation and translate principles, governance, and frameworks into practical day-to-day behaviours that improve flow and delivery. You will combine coaching, facilitation, and training to help teams adopt and continuously improve working practices.

You will shape sustainable change, balance industry practices with UniSuper's context, and lead capability uplift across teams, leaders, and portfolios.

Qualifications

• Significant agile coaching or delivery coaching experience.
• Deep expertise across multiple agile and lean frameworks.
• Experience supporting large-scale operating model transformations.
• Proven delivery of training for diverse stakeholder groups.
• Strong facilitation and written and verbal communication skills.
• Experience applying readiness assessments, maturity models and adoption metrics.

Responsibilities

• Deliver contextual coaching across teams, value streams, leadership groups, and portfolios.
• Partner with leaders and teams to build capability and continuously improve ways of working.
• Facilitate workshops, problem solving sessions, and Team of Teams cadences.
• Design and deliver engaging training, simulations, and capability uplift programs.
• Support the adoption of new roles, working practices, team structures, and operating model components.
• Help teams apply Agile, Lean, and flow-based practices to improve outcomes.
• Analyse adoption barriers and organisational constraints, recommending improvements.
• Use diagnostics and hands-on coaching to identify priorities and measure impact.
• Contribute to the evolution of operating model guardrails and ways of working.
• Build internal capability and foster a culture of continuous learning.

Skills

Agile coaching

Delivery coaching

Organisational change

Facilitation

Training

Adoption metrics

Job description

UniSuper is a workplace where highly skilled professionals are empowered to Think Great and deliver exceptional retirement outcomes for our members. With a culture grounded in accountability, collaboration and care, your work contributes directly to members' long term financial security.

Influence how teams and leaders adopt agile ways of working during a significant transformation at UniSuper.

The Delivery and Information team ensures the sustained health and maintenance of UniSuper's core systems and platforms - to provide high availability, stability and performance. We remain committed to partner with business units to provide business driven scale and simplification, guidance and delivery of the Enterprise Portfolio and technologies required to enable business capabilities and support the execution of UniSuper's Strategy.

The role

As an Agile Delivery Coach, you will partner across the organisation to bring our operating model and ways of working to life. You will work with teams, leaders, and stakeholders to translate principles, roles, governance, and frameworks into practical day-to-day behaviours that improve flow, outcomes, and delivery effectiveness.

You will combine coaching, facilitation, training, and operating model thinking to help teams adopt, refine, and continuously improve the way they work. You'll play a key role in shaping sustainable change by balancing proven industry practices with UniSuper's unique context and needs.

• Deliver contextual coaching across teams, value streams, leadership groups, and portfolios.
• Partner with leaders and teams to build capability and continuously improve ways of working.
• Facilitate workshops, problem solving session, team and Team of teams (ToT) cadences that drive alignment and action.
• Design and deliver engaging training, learning experiences, simulations, and capability uplift programs.
• Support the adoption of new roles, ways of working practices, team structures, and operating model components.
• Help teams and leaders apply Agile, Lean, and flow-based practices pragmatically to achieve better outcomes.
• Analyse adoption barriers and organisational constraints, recommending targeted interventions and improvements.
• Use diagnostics, observation, hands‑on coaching, and feedback to identify coaching priorities and measure impact.
• Contribute to the design, evolution, and continuous improvement of fit-for-purpose operating model practices, guardrails, and ways of working.
• Build internal capability and foster a culture of continuous learning, experimentation, and improvement.

About Us

UniSuper is a workplace where highly skilled professionals are empowered to Think Great and deliver exceptional retirement outcomes for our members. With a culture grounded in accountability, collaboration and care, your work contributes directly to members' long term financial security.

Influence how teams and leaders adopt agile ways of working during a significant transformation at UniSuper.

The Delivery and Information team ensures the sustained health and maintenance of UniSuper's core systems and platforms - to provide high availability, stability and performance. We remain committed to partner with business units to provide business driven scale and simplification, guidance and delivery of the Enterprise Portfolio and technologies required to enable business capabilities and support the execution of UniSuper's Strategy.

The role

As an Agile Delivery Coach, you will partner across the organisation to bring our operating model and ways of working to life. You will work with teams, leaders, and stakeholders to translate principles, roles, governance, and frameworks into practical day-to-day behaviours that improve flow, outcomes, and delivery effectiveness.

You will combine coaching, facilitation, training, and operating model thinking to help teams adopt, refine, and continuously improve the way they work. You'll play a key role in shaping sustainable change by balancing proven industry practices with UniSuper's unique context and needs.

• Deliver contextual coaching across teams, value streams, leadership groups, and portfolios.
• Partner with leaders and teams to build capability and continuously improve ways of working.
• Facilitate workshops, problem solving session, team and Team of teams (ToT) cadences that drive alignment and action.
• Design and deliver engaging training, learning experiences, simulations, and capability uplift programs.
• Support the adoption of new roles, ways of working practices, team structures, and operating model components.
• Help teams and leaders apply Agile, Lean, and flow-based practices pragmatically to achieve better outcomes.
• Analyse adoption barriers and organisational constraints, recommending targeted interventions and improvements.
• Use diagnostics, observation, hands‑on coaching, and feedback to identify coaching priorities and measure impact.
• Contribute to the design, evolution, and continuous improvement of fit-for-purpose operating model practices, guardrails, and ways of working.
• Build internal capability and foster a culture of continuous learning, experimentation, and improvement.

About you

You are an experienced agile or delivery coach who enjoys solving complex adoption challenges and helping people apply new ways of working. You bring deep expertise, practical judgement and the credibility to influence stakeholders at every organisational level.

• Significant agile coaching, delivery coaching or organisational change experience
• Deep expertise across multiple agile and lean frameworks
• Experience supporting large-scale operating model transformations
• Proven delivery of training for diverse stakeholder groups
• Strong facilitation and written and verbal communication skills
• Experience applying readiness assessments, maturity models and adoption metrics

What We Offer

UniSuper believes that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office. UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us. These include:

• 17% superannuation contribution
• $1,500 development funding
• 20 weeks paid parental leave
• 3 extra paid days between Christmas and New Year's

It should go without saying, but at UniSuper, we value and celebrate diversity and inclusion. We believe that a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don't meet all the requirements.