Transport Service Delivery Manager | Orchard Hills NSW

American President Lines; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work options

Parental leave

Study assistance

Leadership and mentoring programs

MyLearning platform

Job summary

CEVA Logistics is seeking a Transport Service Delivery Manager for the Orchard Hills NSW site. You will lead the safe, compliant and cost-effective delivery of transport services for a key customer operation, reporting to the State Transport Manager while guiding a small site team.

You will coordinate freight planning, capacity alignment, and KPI delivery, focusing on safety, service, cost, and operational performance across contractors and internal teams.

Qualifications

• Strong experience in transport operations and service delivery.
• People leadership with coaching and development.
• Understanding of budgeting and cost management in transport environments.

Responsibilities

• Lead day-to-day delivery of transport services and ensure requirements and KPIs are met.
• Coordinate freight planning, scheduling, dispatch and receiving; align capacity with forecasts and delivery priorities.
• Drive compliance with Chain of Responsibility and transport legislation; uphold CEVA safety standards.

Skills

Transport operations

People leadership

Budgeting

Cost management

Analytical thinking

Planning

Stakeholder management

Excel

Transport management systems

Subcontractor carrier management

Education

Vocational or tertiary qualification in transport, logistics and supply chain

Tools

Transport management systems

Microsoft Office

Job description

Transport Service Delivery Manager | Orchard Hills NSW

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in more than 170 countries and with over 110,000 employees across 1,500 sites, we are proud to be a Top 5 global 3PL.

Every day, our people imagine better ways to serve a world in motion – creating smarter, safer, and more sustainable solutions for our customers.

YOUR ROLE

As a Transport Service Delivery Manager within our Ground & Rail team based at Orchard Hills NSW, you will lead the safe, compliant, efficient and cost-effective delivery of transport services for a key customer operation.

Reporting to the State Transport Manager and leading a small site-based team, you will work closely with our Contract Logistics operation, broader Ground & Rail team, customer and carrier partners to coordinate transport requirements, align capacity and priorities, resolve service issues, and deliver against safety, service, cost and operational KPIs.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Lead the day-to-day delivery of transport services, ensuring customer requirements, operational priorities and service expectations are understood and achieved
• Coordinate freight planning, scheduling, dispatch and receiving requirements, aligning transport capacity with forecasts, orders and delivery priorities
• Drive compliance with Chain of Responsibility (CoR), transport legislation, customer requirements and CEVA safety standards, policies and procedures
• Lead, coach and support the site-based team, setting clear expectations, monitoring performance and ensuring employees are appropriately trained and competent
• Monitor safety, service, productivity and cost performance against agreed KPIs, identifying trends, risks and opportunities for improvement
• Proactively resolve capacity constraints, delays and service issues, escalating matters where broader operational support is required
• Coordinate subcontractor carriers and drivers in partnership with Ground & Rail and Procurement teams, addressing capacity, safety, compliance and performance requirements
• Build strong relationships across the customer, Contract Logistics, Customer Service and wider Ground & Rail teams to support effective communication and service delivery

WHAT ARE WE LOOKING FOR?

Our ideal candidate has strong experience in transport operations, operational service delivery and people leadership, supported by a vocational or tertiary qualification in transport, logistics and supply chain or a related field. You will also have:

• Sound applied knowledge of Australian transport regulations and Chain of Responsibility requirements
• Good commercial capability, including an understanding of budgeting, cost management and operational performance
• Strong analytical, problem-solving and planning skills, with the ability to manage competing operational priorities
• Effective communication, influencing and stakeholder management skills across customers, operational teams and service providers
• Intermediate Microsoft Office skills, particularly Excel; exposure to transport management systems and subcontractor carrier management will be advantageous

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER?

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, MyLearning – our global online platform with more than 1,000 courses – early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

Diversity is core to who we are. By reflecting the cultures and perspectives of our customers and communities, we perform at our best. CEVA Logistics is proud to be an equal opportunity employer and welcomes applications from all qualified candidates.