Delinquency Recovery Specialist

Qudos Bank; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

14% super

Flexible working options

Wellbeing benefits

Study assistance

Paid parental leave

Bonus annual leave

Job summary

Bank Australia is seeking a Recoveries Consultant to join the Customer Support and Recoveries Team in Sydney. You will manage late-stage delinquent accounts, coordinate hardship solutions, and escalate to legal action as needed while maintaining strong customer relationships and regulatory compliance.

The role focuses on reducing delinquency, improving provisioning, and upholding the bank’s values, including its commitment to B Corp principles.

Qualifications

• Experience in banking or mortgage collections, credit and debt recovery, and financial hardship management.
• Understanding of relevant legislation, compliance, and legal processes (including mortgage in possession), with proficiency in collections and banking systems.
• Detail-oriented with experience in performance tracking, delinquency metrics, complaints handling, and compliance reporting.
• Strong collaboration with internal teams and external partners including legal, government, and industry bodies.

Responsibilities

• Manage and monitor assigned late stage cases and identify customers who are experiencing hardship and ensure hardship assistance is offered whilst reducing delinquency rates and improve provisioning and losses
• Ensure ethical and professional debt recovery practices while maintaining strong relationships with customers
• Ensure adherence to relevant financial regulations, policies, and industry standards regarding debt collection, recoveries and financial hardship
• Identify and recommend delinquent accounts for legal action.
• Instruct and liaise with solicitors and other external stakeholders in a timely manner, ensuring clear instructions are given, and are kept up to date with any requests outside of delegation to be referred to the Leadership Team.
• Reporting of facilities with credit reporting bodies and late stage collection reporting and administration
• Identify opportunities to enhance collections processes through technology and best practices

Skills

Customer-focused

Banking experience

Mortgage collections

Financial hardship

Legal compliance

Performance tracking

Delinquency metrics

Compliance reporting

Collaboration

Stakeholder management

Job description

Bank Australia is seeking a Recoveries Consultant to join the Customer Support and Recoveries Team in Sydney. You will manage late-stage delinquent accounts, coordinate hardship solutions, and escalate to legal action as needed while maintaining strong customer relationships and regulatory compliance.

The role focuses on reducing delinquency, improving provisioning, and upholding the bank’s values, including its commitment to B Corp principles.