Defence Logistics Admin & Customer Service Lead

Toll Transport Pty Ltd; Darwin; On-site; AUD 65,000 - 90,000; Full time

Job summary

Toll Group is seeking an experienced Admin & Customer Service Officer to support Australia’s Defence portfolio at Robertson Barracks, Darwin NT. The role focuses on data entry, document control, reporting support, and frontline customer service to keep warehouse and distribution operations efficient.

You will work in a fast-paced logistics environment, engaging with customers and stakeholders, and ensuring compliance with security and quality standards while contributing to continuous

Qualifications

• Proficient in Microsoft Office Suite (Excel, Word, Outlook, SharePoint) and ability to work with ERP/WMS platforms.
• Strong written and verbal communication skills are essential.
• Well-organised and able to prioritise tasks in a fast-paced operational environment.
• Ability to maintain confidentiality, accuracy, and professionalism in all interactions.
• Knowledge of ISO9001 Quality Management System requirements relating to documentation and records (preferred).
• Experience managing, controlling, developing and improving document control systems.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead and develop warehouse teams.
• Manage daily operational priorities.
• Safety leadership and compliance management.
• Inventory accuracy and stock governance.
• Resource planning and rostering.
• Performance management and coaching.
• Customer and stakeholder engagement.
• Continuous improvement initiatives.

Skills

Microsoft Office Suite

ERP/WMS platforms

Written communication

Verbal communication

Organization

Confidentiality

Stakeholder management

Tools

ERP/WMS

SharePoint

Job description

Toll Group is seeking an experienced Admin & Customer Service Officer to support Australia’s Defence portfolio at Robertson Barracks, Darwin NT. The role focuses on data entry, document control, reporting support, and frontline customer service to keep warehouse and distribution operations efficient.

You will work in a fast-paced logistics environment, engaging with customers and stakeholders, and ensuring compliance with security and quality standards while contributing to continuous