Admin And Customer Service Officer

Toll Transport Pty Ltd; Darwin; On-site; AUD 65,000 - 90,000; Full time

Job summary

Toll Group is seeking an experienced Admin & Customer Service Officer to support Australia’s Defence portfolio at Robertson Barracks, Darwin NT. The role focuses on data entry, document control, reporting support, and frontline customer service to keep warehouse and distribution operations efficient.

You will work in a fast-paced logistics environment, engaging with customers and stakeholders, and ensuring compliance with security and quality standards while contributing to continuous

Qualifications

• Proficient in Microsoft Office Suite (Excel, Word, Outlook, SharePoint) and ability to work with ERP/WMS platforms.
• Strong written and verbal communication skills are essential.
• Well-organised and able to prioritise tasks in a fast-paced operational environment.
• Ability to maintain confidentiality, accuracy, and professionalism in all interactions.
• Knowledge of ISO9001 Quality Management System requirements relating to documentation and records (preferred).
• Experience managing, controlling, developing and improving document control systems.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead and develop warehouse teams.
• Manage daily operational priorities.
• Safety leadership and compliance management.
• Inventory accuracy and stock governance.
• Resource planning and rostering.
• Performance management and coaching.
• Customer and stakeholder engagement.
• Continuous improvement initiatives.

Skills

Microsoft Office Suite

ERP/WMS platforms

Written communication

Verbal communication

Organization

Confidentiality

Stakeholder management

Tools

ERP/WMS

SharePoint

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Admin & Customer Service Officer | Defence Logistics

Location: Robertson Barracks Darwin NT

Working in a supporting Australia's Defence Capability

We're looking for an experienced Admin & Customer Service Officer who can provide their skills and knowledge to a role that directly supports Australia’s Defence portfolio

This is an outstanding opportunity for a people-focused admin & customer service officer who thrives in fast-paced logistics environments.

Why Join Toll?

• Leadership opportunity within a growing Defence contract
• Strong career pathways
• National and global business exposure
• Leadership training and development
• Work that contributes to Defence capability

About the Role

You’ll be responsible for accurate data entry, document control, reporting support, and frontline customer service activities that contribute to efficient warehouse and distribution operations.

Key Responsibilities

• Lead and develop warehouse teams
• Manage daily operational priorities
• Safety leadership and compliance management
• Inventory accuracy and stock governance
• Resource planning and rostering
• Performance management and coaching
• Customer and stakeholder engagement
• Continuous improvement initiatives

What You’ll Bring

• Previous warehouse or logistics leadership experience
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, SharePoint) and ability to work with ERP/WMS platforms
• Strong written and verbal communication skills
• Well‑organised and able to prioritise tasks in a fast‑paced operational environment
• Ability to maintain confidentiality, accuracy, and professionalism in all interactions
• Knowledge of and experience with ISO9001 Quality Management System requirements relating the management and control of documentation and records (preferred)
• Previous experience managing, controlling, developing and continuously improving document control systems
• Excellent communication and stakeholder management skills

Essential Requirements

• Australian Citizenship
• Eligibility for Defence Security Clearance
• Ability to pass medical and background checks

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 14,000 team members can help solve any logistics, transport or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide from around 300 sites in over 30 markets, and a forwarding network spanning 140 countries. We are proudly part of Japan Post — www.tollgroup.com

Toll Group does not accept any unsolicited resume referrals from Recruitment Agencies and will not pay any placement fees relating to such unsolicited resume referrals.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.