Defence Hospitality & Hotel Operations Manager

ISS Facility Services Australia and New Zealand; Woomera; On-site; AUD 90,000 - 130,000; Full time

Job summary

ISS Facility Services Australia and New Zealand is seeking an experienced hospitality operations leader to manage hotel accommodation, catering and F&B services at our Defence facilities in Woomera, SA. You will drive guest service excellence, maintain housekeeping and presentation standards, and oversee pub operations with strict safety and regulatory compliance.

You will lead hospitality teams, manage rosters and labour costs, monitor budgets and supplier relations, and foster a safe,

Qualifications

• Proven experience managing hotel, hospitality, accommodation, catering or F&B operations.
• Demonstrated leadership in hospitality or service-based environments.
• Strong understanding of food safety, WHS and regulatory compliance.
• Excellent communication and stakeholder management skills.
• Ability to obtain and maintain a Defence Baseline Clearance
• Current National Police Clearance (or willingness to obtain one)
• Ability to complete a pre-employment medical, including Drug & Alcohol screening
• Defence or military experience is highly regarded but not essential
• Experience managing licensed premises, bars or pub operations.

Responsibilities

• Lead day-to-day operation of hotel accommodation, catering and F&B services.
• Ensure guest service, housekeeping and presentation standards.
• Manage pub operations, including responsible service practices and stock control.
• Lead, mentor and develop hospitality teams across multiple functions.
• Manage workforce planning, rosters and labour costs.
• Oversee food safety, WHS, hygiene and regulatory compliance.
• Monitor budgets, stock levels and operational performance metrics.
• Manage supplier and contractor relationships.
• Handle guest concerns, incidents and operational challenges in a professional manner.
• Foster a positive, accountable and safety-focused workplace culture.

Skills

Strong communication

Stakeholder management

Team leadership

Cost management

Guest service

Safety compliance

Education

Hospitality Management qualification

Business

Commercial Cookery

Related discipline

Job description

ISS Facility Services Australia and New Zealand is seeking an experienced hospitality operations leader to manage hotel accommodation, catering and F&B services at our Defence facilities in Woomera, SA. You will drive guest service excellence, maintain housekeeping and presentation standards, and oversee pub operations with strict safety and regulatory compliance.

You will lead hospitality teams, manage rosters and labour costs, monitor budgets and supplier relations, and foster a safe,