Defence-Focused Hotel Operations Leader

Iss Global; Adelaide; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Competitive pay rates

Full-time opportunities

Career development and internal promo

Employee benefits and discounts

Defence force aligned work

Job summary

ISS is seeking a Hotel Operations Manager to lead the day-to-day hotel accommodation, catering and F&B services in Woomera, SA. You will drive guest satisfaction, oversee housekeeping, and ensure presentation standards across multiple hospitality functions.

In this role you will mentor teams, manage rosters and labour costs, and uphold food safety, WHS and regulatory compliance while maintaining budgets and supplier relationships. Defence/ government exposure is valued.

Qualifications

• Proven experience managing hotel, hospitality, accommodation, catering or food and beverage operations.
• Demonstrated leadership experience in hospitality or service-based environments.
• Strong understanding of food safety, WHS and regulatory compliance.
• Excellent communication and stakeholder management skills.
• Strong commercial acumen and cost-management capability.
• Experience within Defence, government or integrated facilities environments.
• Experience managing licensed premises, bars or pub operations.
• Qualification in Hospitality Management, Business, Commercial Cookery or a related discipline.

Responsibilities

• Lead the day-to-day operation of hotel accommodation, catering and food & beverage services.
• Ensure exceptional guest service, housekeeping and presentation standards.
• Manage pub operations, including responsible service practices and stock control.
• Lead, mentor and develop hospitality teams across multiple functions.
• Manage workforce planning, rosters and labour costs.
• Oversee food safety, WHS, hygiene and regulatory compliance.
• Monitor budgets, stock levels and operational performance metrics.
• Manage supplier and contractor relationships.
• Handle guest concerns, incidents and operational challenges in a professional manner.
• Foster a positive, accountable and safety‑focused workplace culture.

Skills

Leadership

Hospitality operations

F&B oversight

Budgeting

Guest service

Defence experience

Education

Hospitality management qualification

Job description

ISS is seeking a Hotel Operations Manager to lead the day-to-day hotel accommodation, catering and F&B services in Woomera, SA. You will drive guest satisfaction, oversee housekeeping, and ensure presentation standards across multiple hospitality functions.

In this role you will mentor teams, manage rosters and labour costs, and uphold food safety, WHS and regulatory compliance while maintaining budgets and supplier relationships. Defence/ government exposure is valued.