Hotel Operations Manager - Woomera

Iss Global; Adelaide; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Competitive pay rates

Full-time opportunities

Career development and internal promo

Employee benefits and discounts

Defence force aligned work

Job summary

ISS is seeking a Hotel Operations Manager to lead the day-to-day hotel accommodation, catering and F&B services in Woomera, SA. You will drive guest satisfaction, oversee housekeeping, and ensure presentation standards across multiple hospitality functions.

In this role you will mentor teams, manage rosters and labour costs, and uphold food safety, WHS and regulatory compliance while maintaining budgets and supplier relationships. Defence/ government exposure is valued.

Qualifications

• Proven experience managing hotel, hospitality, accommodation, catering or food and beverage operations.
• Demonstrated leadership experience in hospitality or service-based environments.
• Strong understanding of food safety, WHS and regulatory compliance.
• Excellent communication and stakeholder management skills.
• Strong commercial acumen and cost-management capability.
• Experience within Defence, government or integrated facilities environments.
• Experience managing licensed premises, bars or pub operations.
• Qualification in Hospitality Management, Business, Commercial Cookery or a related discipline.

Responsibilities

• Lead the day-to-day operation of hotel accommodation, catering and food & beverage services.
• Ensure exceptional guest service, housekeeping and presentation standards.
• Manage pub operations, including responsible service practices and stock control.
• Lead, mentor and develop hospitality teams across multiple functions.
• Manage workforce planning, rosters and labour costs.
• Oversee food safety, WHS, hygiene and regulatory compliance.
• Monitor budgets, stock levels and operational performance metrics.
• Manage supplier and contractor relationships.
• Handle guest concerns, incidents and operational challenges in a professional manner.
• Foster a positive, accountable and safety‑focused workplace culture.

Skills

Leadership

Hospitality operations

F&B oversight

Budgeting

Guest service

Defence experience

Education

Hospitality management qualification

Job description

Hotel Operations Manager Woomera

Location: Woomera, SA (Drive-In Drive-Out)

Employment Type: Full-time

Roster: 14 days on, 7 days off

Key Responsibilities

• Lead the day-to-day operation of hotel accommodation, catering and food & beverage services.
• Ensure exceptional guest service, housekeeping and presentation standards.
• Manage pub operations, including responsible service practices and stock control.
• Lead, mentor and develop hospitality teams across multiple functions.
• Manage workforce planning, rosters and labour costs.
• Oversee food safety, WHS, hygiene and regulatory compliance.
• Monitor budgets, stock levels and operational performance metrics.
• Manage supplier and contractor relationships.
• Handle guest concerns, incidents and operational challenges in a professional manner.
• Foster a positive, accountable and safety‑focused workplace culture.
• Proven experience managing hotel, hospitality, accommodation, catering or food and beverage operations.
• Demonstrated leadership experience in hospitality or service‑based environments.
• Strong understanding of food safety, WHS and regulatory compliance.
• Excellent communication and stakeholder management skills.
• Strong commercial acumen and cost‑management capability.
• Experience within Defence, government or integrated facilities environments.
• Experience managing licensed premises, bars or pub operations.
• Qualification in Hospitality Management, Business, Commercial Cookery or a related discipline.

About You

• Take pride in their work and attention to detail.
• Enjoy working in a team environment.
• Have excellent communication skills.
• Are reliable, flexible and safety focused.
• Can work across rotating rosters where required.

Previous experience is welcomed, but for many roles full training is provided.

• Ability to obtain and maintain a Defence Baseline Clearance.
• Current National Police Clearance (or willingness to obtain one).
• Ability to complete a pre‑employment medical, including Drug & Alcohol screening.
• Relevant licences or qualifications where applicable.
• Defence or military experience is highly regarded but not essential.

Why Join ISS?

• Competitive pay rates and conditions.
• Full‑time, part‑time and casual opportunities.
• Career development and internal promotion opportunities.
• Supportive and inclusive team culture.
• Employee benefits and retail discounts.
• Work that directly supports Australia's Defence Force.

Base Salary $80,000 + Super + Bonus Scheme + Group wide discounts

Diversity & Inclusion

• Aboriginal and Torres Strait Islander peoples
• Veterans and Defence family members
• People with disability
• People from culturally and linguistically diverse backgrounds
• Members of the LGBTIQA+ community

We encourage applications from all qualified candidates irrespective of background. ISS is an equal opportunity employer.