Defence Base Guest Services & Reservations Agent

Ventia; Katherine; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Uniform provided

Health insurance discounts

Employee Assistance Program

Retail discounts across Australia

Job summary

Ventia and the Australian Defence Force invite applications for a Guest Services Agent to support on-base accommodation for Defence personnel at RAAF Tindal, Katherine, NT. You will welcome guests, manage bookings, and ensure high standards of service and safety.

The role requires 1+ year in hospitality or accommodation, a related qualification is advantageous, and proficiency in MS Office and record-keeping. Candidates must be eligible for Defence security clearance and Australian citizenship.

Qualifications

• 1+ years of hospitality or accommodation experience.
• Diploma or degree in hospitality management or related field is advantageous.
• Proficiency in MS Office and record-keeping systems.
• Strong communication and customer service skills.
• Respectful and inclusive approach to diverse communities.

Responsibilities

• Lead room booking and allocation for personnel posted or transiting through the base.
• Track and manage keys (arrival, departure, storage).
• Coordinate cleaning, maintenance and respond to service requests.
• Keep records: occupancy stats, rank-room reports, logbooks, inventory and condition checks.
• Liaise with leadership to align accommodation with rank and availability.
• Perform quality room inspections to ensure functionality and welcoming.
• Welcome deliveries, manage IT programs related to bookings, and assist visitors and trades.

Skills

Guest service

Customer service

Communication skills

MS Office

Record keeping

Diversity & inclusion

Education

Hospitality qualification or degree

Tools

Booking systems

Job description

Ventia and the Australian Defence Force invite applications for a Guest Services Agent to support on-base accommodation for Defence personnel at RAAF Tindal, Katherine, NT. You will welcome guests, manage bookings, and ensure high standards of service and safety.

The role requires 1+ year in hospitality or accommodation, a related qualification is advantageous, and proficiency in MS Office and record-keeping. Candidates must be eligible for Defence security clearance and Australian citizenship.