Guest Services Agent

Ventia; City of Wodonga; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Remuneration package

Full-time role

Defence contract

Uniform provided

Health & wellbeing

VenPerks discounts

Veteran Employer of Choice

Job summary

Ventia in Albury Wodonga is seeking a dedicated Guest Services Agent to deliver warm, professional service in our Defence Living and Working Services team.

You’ll coordinate bookings, ensure rooms are guest-ready, resolve enquiries, and work closely with housekeeping to maintain high standards, enabling memorable stays for Defence personnel and their visitors.

This full-time, permanent role offers uniform, career growth and access to employee benefits, under a respected veteran employer.

Qualifications

• Previous experience in customer service, reception, administration, hospitality or accommodation services
• A diploma or degree in hospitality management or a related field (advantageous)
• Experience using RMS or similar accommodation booking systems (desirable)
• Proficiency in MS Office and record-keeping systems
• Strong communication and customer service skills
• Attention to detail
• Respectful and inclusive approach to working with diverse communities
• Most importantly, you'll be a team player who enjoys building positive relationships and delivering a great customer experience.

Responsibilities

• Coordinating accommodation bookings, arrivals and departures
• Managing room allocations and occupancy records
• Conducting room inspections and maintaining accommodation standards
• Working closely with housekeeping teams to ensure room readiness
• Responding to customer enquiries and resolving accommodation-related issues
• Building strong relationships with Defence personnel and site stakeholders
• Maintaining accommodation records and reporting requirements
• Supporting quality, compliance and service delivery outcomes

Skills

Customer service

Reception

Administration

Hospitality

Team player

Education

Diploma or degree in Hospitality Management

Tools

RMS

MS Office

Job description

In partnership with the Australian Defence Force, Ventia are seeking a Guest Service Agent to join our team at the Albury Wodonga Military Area.

Passionate about customer service? Join Ventia's Defence Living and Working Services team and help deliver exceptional accommodation experiences in a supportive and rewarding environment.

What’s On Offer For You

• Competitive remuneration package
• Full-time permanent role
• Benefit from a reliable, stable employment within a long-term Defence contract
• Uniform/PPE supplied
• Access to health and wellbeing programs, including discounted health insurance and Employee Assistance Program
• Exclusive access to VenPerks, offering discounts at more than 450 leading Australian retailers
• Work for a company recognised as a Veteran Employer of Choice

About The Role

As a Guest Services Agent, you'll be instrumental in creating a positive and memorable stay for our guests. Acting as the central point of contact for accommodation services, you'll help foster a welcoming environment by ensuring rooms are guest‑ready, bookings are efficiently managed, and every interaction reflects a commitment to excellent service.

You Will Play a Key Role In

• Coordinating accommodation bookings, arrivals and departures
• Managing room allocations and occupancy records
• Conducting room inspections and maintaining accommodation standards
• Working closely with housekeeping teams to ensure room readiness
• Responding to customer enquiries and resolving accommodation‑related issuesBuilding strong relationships with Defence personnel and site stakeholders
• Maintaining accommodation records and reporting requirements
• Supporting quality, compliance and service delivery outcomes

About You

• Previous experience in customer service, reception, administration, hospitality or accommodation services
• A diploma or degree in hospitality management or a related field (advantageous)
• Experience using RMS or similar accommodation booking systems (desirable)
• Proficiency in MS Office and record‑keeping systems
• Strong communication and customer service skills
• Attention to detail
• Respectful and inclusive approach to working with diverse communities
• Most importantly, you'll be a team player who enjoys building positive relationships and delivering a great customer experience.

Defence Clearance Requirements

This role requires eligibility to obtain and maintain a Defence Baseline Security Clearance. As a result, applicants must be Australian Citizens.

Find your further and make your next role matter

At Ventia, you'll be part of a team that delivers essential services to those who serve our country. Bring your customer service expertise to a role with purpose, career growth, and the opportunity to support Australia's Defence community.

About Ventia

As a leading services provider, we maintain, operate, and manage the essential infrastructure that makes modern life possible across Australia and New Zealand. With more than 35,000 employees and subcontractors across 400 sites, joining Ventia means becoming part of a team that values its people, supports career growth, and helps everyone go further towards their full potential.

Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Aboriginal and Torres Strait Islander peoples, and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.

Position Reference Number: 168709