Dealership Customer Service Trainee

Jayell Investments; Wangaratta; On-site; AUD 50,000 - 58,000; Full time

Benefits offered by this job

On-the-job training

Career progression

Competitive remuneration

Supportive team

Job summary

Ovens Kia in Wangaratta, VIC, is seeking a Dealership Customer Service Trainee for a full-time role to launch a career in automotive retail. You will learn under experienced staff and help deliver exceptional service at every touchpoint in a fast-paced dealership.

This entry-level position offers comprehensive on-the-job training, mentorship, and a clear path for career progression within the dealership. A valid driver’s license is preferred and the team emphasizes a supportive, collaborative

Qualifications

• Interest in automotive industry and customer service.
• Excellent written and verbal communication.
• Strong organisational skills and attention to detail.
• Proficiency with computer systems and willingness to learn new software.
• Friendly, professional demeanour and desire to help customers.
• Ability to work as part of a team and follow instructions from senior staff.
• Reliability and punctuality with a positive work ethic.
• A valid Australian driver's licence (preferred).
• Experience in a customer-facing role advantageous but not essential.

Responsibilities

• Greeting customers and understanding service or sales needs.
• Processing inquiries, bookings and service requests promptly.
• Maintaining accurate customer records and dealership systems.
• Supporting sales and service teams to deliver a great customer experience.
• Assisting with data entry, filing and scheduling.
• Learning dealership procedures, vehicle features and service best practices.
• Responding to calls and emails professionally.
• Keeping reception area clean, organized and welcoming.
• Identifying opportunities to enhance customer satisfaction and reporting feedback to management.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Teamwork

Computer skills

Learning mindset

Driver's license

Job description

We are seeking a Dealership Customer Service Trainee to join our dynamic team in Wangaratta, VIC. This is a fantastic full-time opportunity for someone eager to launch their career in the automotive industry. As a trainee, you will work under the guidance of experienced team members to develop your customer service skills whilst gaining valuable hands‑on experience in a fast-paced dealership environment. You will play a key role in ensuring our customers receive exceptional service at every touchpoint, whilst learning the ins and outs of the automotive retail business.

Key responsibilities

Greeting customers with a warm, professional welcome and understanding their vehicle service or sales requirements

Processing customer inquiries, bookings and service requests in a timely and efficient manner

Maintaining accurate customer records and dealership information systems

Supporting the sales and service teams in delivering an exceptional customer experience

Assisting with administrative tasks, including data entry, filing and scheduling

Learning dealership procedures, vehicle features and customer service best practices

Responding to customer phone calls and emails with professionalism and courtesy

Helping to maintain a clean, organised and welcoming reception area

Identifying opportunities to enhance customer satisfaction and reporting feedback to management

What we're looking for

A keen interest in the automotive industry and customer service

Excellent communication skills, both written and verbal

Strong organisational abilities and attention to detail

Proficiency with computer systems and willingness to learn new software

A friendly, professional demeanour and genuine desire to help customers

Ability to work as part of a team and follow instructions from senior staff

Reliability and punctuality with a positive work ethic

A valid Australian driver's licence (preferred)

Experience in a customer-facing role would be advantageous but not essential for the right candidate

What we offer

Comprehensive on-the-job training and mentorship from experienced team members

Opportunity to develop valuable skills in a growing industry

A supportive and collaborative team environment

Competitive remuneration package

Potential for career progression within the dealership

Exposure to the full spectrum of automotive retail operations

A professional work environment where your contribution is valued

About us

Ovens Kia is a respected automotive dealership serving the Wangaratta community. We are committed to providing outstanding customer service, quality vehicles and reliable after-sales support. Our team is dedicated to building long-term relationships with our customers and creating a workplace where employees can thrive and develop their careers. We pride ourselves on our integrity, expertise and customer-centric approach to business.