Automotive Customer Experience Trainee

Jayell Investments; Wangaratta; On-site; AUD 50,000 - 58,000; Full time

Benefits offered by this job

On-the-job training

Career progression

Competitive remuneration

Supportive team

Job summary

Ovens Kia in Wangaratta, VIC, is seeking a Dealership Customer Service Trainee for a full-time role to launch a career in automotive retail. You will learn under experienced staff and help deliver exceptional service at every touchpoint in a fast-paced dealership.

This entry-level position offers comprehensive on-the-job training, mentorship, and a clear path for career progression within the dealership. A valid driver’s license is preferred and the team emphasizes a supportive, collaborative

Qualifications

• Interest in automotive industry and customer service.
• Excellent written and verbal communication.
• Strong organisational skills and attention to detail.
• Proficiency with computer systems and willingness to learn new software.
• Friendly, professional demeanour and desire to help customers.
• Ability to work as part of a team and follow instructions from senior staff.
• Reliability and punctuality with a positive work ethic.
• A valid Australian driver's licence (preferred).
• Experience in a customer-facing role advantageous but not essential.

Responsibilities

• Greeting customers and understanding service or sales needs.
• Processing inquiries, bookings and service requests promptly.
• Maintaining accurate customer records and dealership systems.
• Supporting sales and service teams to deliver a great customer experience.
• Assisting with data entry, filing and scheduling.
• Learning dealership procedures, vehicle features and service best practices.
• Responding to calls and emails professionally.
• Keeping reception area clean, organized and welcoming.
• Identifying opportunities to enhance customer satisfaction and reporting feedback to management.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Teamwork

Computer skills

Learning mindset

Driver's license

Job description

Ovens Kia in Wangaratta, VIC, is seeking a Dealership Customer Service Trainee for a full-time role to launch a career in automotive retail. You will learn under experienced staff and help deliver exceptional service at every touchpoint in a fast-paced dealership.

This entry-level position offers comprehensive on-the-job training, mentorship, and a clear path for career progression within the dealership. A valid driver’s license is preferred and the team emphasizes a supportive, collaborative