Database CRM Specialist

The Florey Institute; Melbourne; On-site; AUD 96,000 - 104,000; Full time

Benefits offered by this job

Salary packaging

Employer superannuation up to 17%

Job summary

The Florey Institute in Melbourne is seeking a Database CRM Specialist to steward our CRM platform, ensure data integrity, and deliver insights for fundraising and stakeholder engagement.

You will lead administration, governance, dashboards and reporting, collaborating with Development, IT and Finance to drive evidence-based decisions.

Qualifications

• Demonstrated experience administering and optimising CRM platforms.
• Strong data management, reporting and analytical skills.
• Experience developing business reports, dashboards and performance insights.
• Knowledge of data governance, privacy and information management principles.
• Strong project coordination and stakeholder engagement capabilities.
• Excellent written and verbal communication skills.

Responsibilities

• CRM Management & Administration: serve as the primary administrator and subject matter expert for the CRM platform.
• Data Governance & Quality: maintain data integrity, compliance and governance processes.
• Reporting & Insights: develop dashboards, reports and data visualisations for fundraising strategy.
• Systems Improvement & Projects: lead CRM optimisation, integrations and data migrations.

Skills

CRM administration

Data governance

Dashboard reporting

Stakeholder management

Data privacy

Project coordination

Communication skills

Tools

Raiser's Edge NXT

Job description

5d ago , from The Florey Institute of Neuroscience & Mental Health

• PSC7, $96,176 - $104,106 p.a. plus salary packaging and up to 17% super
• Full-time, Permanent

Help drive philanthropy through exceptional data, systems and insights

The Database CRM Specialist plays a critical role in ensuring our fundraising and stakeholder engagement activities are powered by accurate data, effective systems and meaningful insights. Working at the intersection of technology, fundraising and business intelligence, you will be the subject matter expert for our CRM platform and related fundraising systems.

This is an exciting opportunity for a highly analytical and technically capable professional who enjoys optimising systems, improving processes and enabling others to make evidence-based decisions.

About The Role

Reporting to the Donor Relations Manager, you will lead the administration, optimisation and ongoing development of our CRM ecosystem, ensuring data integrity, compliance and operational effectiveness across fundraising, engagement and stewardship activities.

You will work closely with stakeholders across Development, Finance, IT and leadership teams to deliver reporting, implement system enhancements and support strategic fundraising initiatives.

Key Responsibilities:

CRM Management & Administration

• Serve as the primary administrator and subject matter expert for the CRM platform.
• Manage system configuration, user access, security settings and data structures.
• Monitor system performance and identify opportunities for improvement.
• Coordinate platform upgrades, testing and implementation activities.

Data Governance & Quality

• Maintain high standards of data integrity, consistency and compliance.
• Develop and implement data governance processes and business rules.
• Conduct regular audits, cleansing activities and quality assurance reviews.
• Ensure compliance with privacy, fundraising and organisational requirements.

Reporting & Insights

• Develop and maintain dashboards, reports and data visualisations.
• Provide analysis and actionable insights to inform fundraising strategy and decision-making.
• Support campaign evaluation, forecasting and performance monitoring.
• Translate complex data into meaningful information for stakeholders.

Systems Improvement & Projects

• Lead CRM optimisation and enhancement initiatives.
• Support technology projects, integrations and data migration activities.
• Collaborate with internal and external stakeholders to improve systems and processes.
• Deliver user training, guidance and change management support.

About You

You are a systems-focused professional who combines strong technical capability with excellent relationship management skills. You enjoy solving complex problems, improving processes and helping others get the most from technology.

Essential experience and skills

• Demonstrated experience administering and optimising CRM platforms, ideally within fundraising, membership or stakeholder engagement environments.
• Strong data management, reporting and analytical skills.
• Experience developing business reports, dashboards and performance insights.
• Knowledge of data governance, privacy and information management principles.
• Strong project coordination and stakeholder engagement capabilities.
• Excellent written and verbal communication skills.
• High levels of initiative, judgement and attention to detail.

Highly regarded

• Experience with Raiser's Edge NXT or comparable CRM platforms.
• Experience working in philanthropy, higher education, medical research or the not-for-profit sector.
• Experience managing system integrations and data migration projects.
• Familiarity with business intelligence and reporting tools.

Visa sponsorship is not available for this position. This role requires current valid work rights for Australia. The preferred applicant for this job will be asked to consent to a police check.

Why Join Us?

• Play a central role in enabling philanthropy and stakeholder engagement.
• Lead meaningful technology and data improvement initiatives.
• Work with passionate colleagues committed to making a real-world impact.
• Influence how data and systems support strategic decision-making across the organisation.

With a 50-year history, the Florey is the largest brain research centre in the Southern Hemisphere, with teams of researchers dedicated to building knowledge on a range of neurological and psychiatric conditions. Learn more about ourResearch Impact.

Our reputation for innovative research and our position as the leading brain research institute in the Southern Hemisphere attracts the best and brightest. Connected by our shared mission to improve lives through brain and mental health research, The Florey provides a dynamic and inspiring workplace where you can develop your career. We have a deep commitment to diversity and creating an inclusive workplace culture where our people can excel and thrive and support our exceptional people to make a positive impact on the local and global research community.

Learn more about working at the Florey here.

For enquiries, please contact our People Team on **********@florey.edu.au.