Data & Insights Analyst, Operations & AI Enablement

ING Hubs Türkiye; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Discounted ING Health Insurance

Rest Day

IMPACT Day

Job summary

ING is seeking a Data and Insights Analyst – Operations to join the COO Analytics Centre of Expertise in Sydney. You’ll turn complex data into actionable insights, build dashboards, and explore AI-enabled solutions that drive customer and risk decisions in a banking context.

You’ll partner with stakeholders across COO Operations and COO Risk, applying SQL, SAS, PowerBI and Azure tools to deliver scalable analytics and governance-aware insights that improve performance and decision making.

Qualifications

• 3–5 years’ experience in analytics, data, automation or digital solution roles, ideally within banking, financial services or another regulated environment.
• Strong analytical, problem‑solving and stakeholder engagement skills, with the ability to translate technical concepts into a clear business context.
• Advanced SQL, SAS or similar query-language capability for data extraction, transformation and analysis.
• Strong PowerBI and Tableau experience across data modelling, reporting, visualisation and insight storytelling.
• Strong capabilities around data quality, data governance, data warehousing and analytical principles.
• Experience using Power Automate and/or Power Apps to develop workflow and process solutions is desirable.
• Practical experience using AI tools such as Microsoft Copilot, Azure AI services or equivalent, with the judgement to balance innovation, delivery, risk and governance.

Responsibilities

• Analyse complex customer data and translate findings into practical recommendations supporting operational, customer and risk decisions.
• Partner with business stakeholders to clarify questions, desired outcomes and the right analytical approach.
• Develop reporting, dashboards and analytical solutions to understand customer behaviour, operational performance, channel usage, risk signals and process outcomes.
• Use SQL and SAS to extract, transform and analyse data from multiple sources.
• Support prototyping and development of AI-enabled solutions and emerging AI agents within a banking and financial services context, with fair working knowledge of tools such as Copilot Studio / GitHub and Azure analytical environment.
• Apply Microsoft Copilot and related AI tools responsibly while balancing innovation with data governance, privacy and regulatory expectations.

Skills

Advanced SQL

SAS

PowerBI

Tableau

Data governance

Data quality

Data warehousing

AI tooling

Stakeholder engagement

Problem solving

Tools

Copilot Studio

GitHub

Azure AI

Power Automate

Power Apps

Job description

ING is seeking a Data and Insights Analyst – Operations to join the COO Analytics Centre of Expertise in Sydney. You’ll turn complex data into actionable insights, build dashboards, and explore AI-enabled solutions that drive customer and risk decisions in a banking context.

You’ll partner with stakeholders across COO Operations and COO Risk, applying SQL, SAS, PowerBI and Azure tools to deliver scalable analytics and governance-aware insights that improve performance and decision making.