Data and Insights Analyst - Operations

ING Hubs B.V. Turkiye; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Discounted ING Health Insurance

Rest Day

IMPACT Day

Job summary

ING is seeking a Data and Insights Analyst – Operations in Sydney to turn complex operational data into actionable insights that improve customer, risk and business decisions. You will work across analytics, automation and emerging AI solutions, partnering with stakeholders to deliver measurable impact.

You’ll build dashboards, automate workflows and contribute to AI-enabled projects within a banking context, ensuring data governance and responsible AI usage across the analytics lifecycle.

Qualifications

• 3–5 years’ experience in analytics, data, automation or Digital solutions, ideally in banking or regulated environments.
• Proven ability to translate technical concepts into clear business context.
• Strong data governance and data quality understanding.
• Experience with Power BI and Tableau for modeling, reporting and storytelling.
• Experience with AI tools (Copilot/Azure AI) and responsible governance.

Responsibilities

• Analyse complex customer data and translate findings into practical recommendations for operational, customer and risk decisions.
• Partner with business stakeholders to clarify questions and desired outcomes.
• Develop reporting, dashboards and analytical solutions to understand customer behavior and operational performance.
• Use SQL and SAS to extract, transform and analyze data from multiple sources.
• Support prototyping and development of AI-enabled solutions in a banking context, with governance.
• Apply Copilot and related AI tools responsibly balancing innovation with governance.

Skills

Advanced SQL

SAS

Power BI

Tableau

Stakeholder engagement

Analytical thinking

Tools

Copilot Studio

GitHub

Azure

Power Automate

Power Apps

Job description

Are you ready to turn complex operational data into clear, actionable insights that improve customer, risk and business decisions?

At ING, data is more than reporting. It’s about turning information into smarter decisions, simpler processes and better outcomes for our customers and business.

We’re looking for a Data and Insights Analyst – Operations, to join our COO Analytics Centre of Expertise, where you’ll have the opportunity to work across analytics, automation and emerging AI solutions in a role with tangible business impact.

From uncovering insights and building intuitive dashboards to automating workflows and exploring practical AI use cases, you’ll work across the full analytics lifecycle. You’ll partner with stakeholders across COO Operations or COO Risk to turn complex business questions into clear, scalable and actionable solutions that improve performance, productivity and risk decision-making

What you’ll do..

• Analyse complex customer data and translate findings into practical recommendations supporting operational, customer and risk decisions.
• Partner with business stakeholders to clarify questions, desired outcomes and the right analytical approach.
• Develop reporting, dashboards and analytical solutions to understand customer behaviour, operational performance, channel usage, risk signals and process outcomes.
• Use SQL and SAS to extract, transform and analyse data from multiple sources.
• Support prototyping and development of AI-enabled solutions and emerging AI agents within a banking and financial services context, with fair working knowledge of tools such as Copilot Studio / GitHub and Azure analytical environment.
• Apply Microsoft Copilot and related AI tools responsibly while balancing innovation with data governance, privacy and regulatory expectations.

What we’re looking for..

• 3–5 years’ experience in analytics, data, automation or digital solution roles, ideally within banking, financial services or another regulated environment.
• Strong analytical, problem-solving and stakeholder engagement skills, with the ability to translate technical concepts into a clear business context.
• Advanced SQL, SAS or similar query-language capability for data extraction, transformation and analysis.
• Strong Power BI and Tableau experience across data modelling, reporting, visualisation and insight storytelling.
• Strong capabilities around data quality, data governance, data warehousing and analytical principles.
• Experience using Power Automate and/or Power Apps to develop workflow and process solutions is desirable.
• Practical experience using AI tools such as Microsoft Copilot, Azure AI services or equivalent, with the judgement to balance innovation, delivery, risk and governance.

What’s in it for you?

• Discounted ING Health Insurance.
• An additional Rest Day to support your wellbeing.
• An IMPACT Day to volunteer on approved sustainability activity.

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

Need more?

Contact: Mia Annamalai at [e-mail]

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [e-mail]