Operations Data & Insights Analyst - AI & Automation

ING; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Discounted ING Health Insurance

An additional Rest Day

An IMPACT Day to volunteer

Job summary

ING is seeking a Data and Insights Analyst – Operations to join the COO Analytics Centre of Expertise, where you’ll work across analytics, automation and emerging AI solutions to improve customer, risk and business outcomes.

From uncovering insights and building intuitive dashboards to automating workflows, you’ll partner with stakeholders to translate complex questions into clear, scalable, actionable solutions that boost performance and governance.

Qualifications

• 3–5 years’ experience in analytics, data, automation or digital solution roles, ideally within banking or regulated environments.
• Strong analytical, problem‑solving and stakeholder engagement skills with the ability to translate technical concepts into a clear business context.
• Advanced SQL, SAS or similar query-language capability for data extraction, transformation and analysis.
• Strong Power BI and Tableau experience across data modelling, reporting, visualisation and insight storytelling.
• Strong capabilities around data quality, data governance, data warehousing and analytical principles.
• Experience using Power Automate and/or Power Apps to develop workflow and process solutions is desirable.
• Practical experience using AI tools such as Microsoft Copilot, Azure AI services or equivalent, with sound governance.

Responsibilities

• Analyse complex customer data and translate findings into practical recommendations supporting operational, customer and risk decisions.
• Partner with business stakeholders to clarify questions, outcomes and the right analytical approach.
• Develop reporting, dashboards and analytical solutions to understand customer behaviour, operational performance and risk signals.
• Use SQL and SAS to extract, transform and analyse data from multiple sources.
• Support prototyping and development of AI‑enabled solutions and emerging AI agents in a banking context, with Copilot Studio / GitHub and Azure environments.
• Apply Copilot and AI tools responsibly while balancing innovation with governance and regulatory expectations.

Skills

SQL

SAS

Power BI

Tableau

Data governance

Stakeholder management

Tools

Copilot Studio

GitHub

Azure AI services

Power Automate

Power Apps

Job description

ING is seeking a Data and Insights Analyst – Operations to join the COO Analytics Centre of Expertise, where you’ll work across analytics, automation and emerging AI solutions to improve customer, risk and business outcomes.

From uncovering insights and building intuitive dashboards to automating workflows, you’ll partner with stakeholders to translate complex questions into clear, scalable, actionable solutions that boost performance and governance.