Data-Driven Salesforce Delivery Lead

Pronix Inc; Australia; Hybrid; AUD 90,000 - 150,000; Full time

Job summary

AIA Australia is seeking a Technical Delivery Analyst to translate strategy into action, focusing on data-driven delivery and customer-centric initiatives. You will support Salesforce and related systems, develop delivery plans, and collaborate with leaders to drive growth and operational efficiency.

Successful candidates will bring data science skills, strong Salesforce experience, and a passion for AI-driven automation to improve customer outcomes and decision-making in a fast-paced

Qualifications

• Tertiary qualification in Data Science, Mathematics or a related discipline.
• Experience with data analysis, reporting and business insights.
• Knowledge of financial services CRM systems and Salesforce certifications is a plus.
• Proven experience with Salesforce and AgentForce in delivery roles, including requirements gathering and testing.
• Strong skills in SQL, SAS, Excel, Power BI or Tableau for translating data into insights.

Responsibilities

• Establish data, reporting and tracking frameworks to support strategic initiatives.
• Develop actionable project plans and business collateral for key priorities.
• Partner with stakeholders to drive execution and align delivery timelines.
• Embed Voice of the Customer insights into initiative design and delivery.
• Support customer retention and revenue growth byoptimising journeys and reducing lapse rates.
• Leverage Salesforce, AgentForce and automation to improve reporting and operations.

Skills

Data analysis

SQL

Excel

Power BI/Tableau

Salesforce

AI and automation

Stakeholder management

Education

Data Science/Mathematics-related degree

Tools

Salesforce

AgentForce

Microsoft Access

VBA

Job description

AIA Australia is seeking a Technical Delivery Analyst to translate strategy into action, focusing on data-driven delivery and customer-centric initiatives. You will support Salesforce and related systems, develop delivery plans, and collaborate with leaders to drive growth and operational efficiency.

Successful candidates will bring data science skills, strong Salesforce experience, and a passion for AI-driven automation to improve customer outcomes and decision-making in a fast-paced