Technical Delivery Analyst: Salesforce & Data Growth

AIA Australia

City of Melbourne

On-site

AUD 90,000 - 130,000

Full time

3 days ago

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Job summary

AIA Australia is seeking a Technical Delivery Analyst to support delivery across our Financial Services strategy. You will partner with business leaders to translate strategy into actionable delivery plans, with a customer-centric focus.

The role blends business analysis with technical delivery for Salesforce and related systems, including design, configuration, testing and release. You will work across stakeholders to optimise journeys, enable growth and leverage AI and automation for better

Qualifications

Tertiary qualification in Data Science, Mathematics or related discipline.
Experience in data analysis, reporting and business insights.
Experience in financial services, wealth management or insurance.
Knowledge of CRM systems and Salesforce certifications.
Strong SQL, Excel, Power BI and Tableau skills.
Ability to translate data into actionable insights.
Experience with user stories and release management.
Interest in AI, automation and analytics.

Responsibilities

Establish data, reporting and tracking frameworks for strategic initiatives.
Develop actionable project plans and communications.
Collaborate with stakeholders to align delivery timelines and ensure growth objectives.
Embed Voice of the Customer insights into design and delivery.
Support customer journeys to optimise retention and revenue growth.
Drive Salesforce and related platform improvements, including testing and release management.
Leverage AI and automation to generate insights and improve operations.