Data & Customer Resolution Officer

FourQuarters Recruitment; Gosford; Híbrido; AUD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site parking

Hybrid work arrangements

Descripción de la vacante

FourQuarters Recruitment – West Gosford NSW is seeking an analytical, data-focused candidate who can also handle customer resolution for an initial 6-month period with potential extension or permanency. Hybrid working arrangements are available.

You will join a busy, high-performing team responsible for investigating invoices, identifying errors, and resolving queries by phone, using spreadsheets for detailed data analysis and outbound customer calls.

Formación

• Ability to work autonomously.
• Experience with Salesforce and/or Google sheets is desirable.
• Excellent communication skills, both written and verbal.
• Experience in a high-volume environment.
• Team player.
• Investigative and logical mindset.

Responsabilidades

• Ensure accuracy of invoices/identifying invoice errors.
• Managing and follow up ofinternal/external cases.
• Resolving queries over the phone.
• Working within spreadsheets and doing calculations.
• Making outbound calls to customers to clarify information and investigating internally.
• Detailed data analysis.
• Other ad hoc duties as requiredby the manager.

Conocimientos

Autonomous work

Data analysis

Customer resolution

Salesforce

Google Sheets

Communication skills

High-volume environment

Team player

Investigative mindset

Herramientas

Salesforce

Google Sheets

Descripción del empleo

FourQuarters Recruitment – West Gosford NSW

National, market leading services business based in West Gosford is looking to bring on a analytical, data focused candidate who can also work on customer resolution, for an initially 6 month period, likely to extend or become permanent. The company has grown rapidly due to expanded service offering and are looking for an additional headcount to support the team. Parking on site & this role can offer hybrid working arrangements.

The role

You will become part of a busy, high performing team, responsible for investigating invoices and coming to a resolution.

The role will include but not be limited to:

Duties

• Ensure accuracy of invoices/identifying invoice errors
• Managing and follow up ofinternal/external cases
• Resolving queries over the phone
• Working within spreadsheets and doing calculations
• Making outbound calls to customers to clarify information and investigating internally
• Detailed data analysis
• Other ad hoc duties as requiredby the manager

The Company

National, market leading services business based in West Gosford is looking to bring on a analytical, data focused candidate who can also work on customer resolution, for an initially 6 month period, likely to extend or become permanent. The company has grown rapidly due to expanded service offering and are looking for an additional headcount to support the team. Parking on site & this role can offer hybrid working arrangements.

The role

You will become part of a busy, high performing team, responsible for investigating invoices and coming to a resolution.

The role will include but not be limited to:

Duties

• Ensure accuracy of invoices/identifying invoice errors
• Managing and follow up ofinternal/external cases
• Resolving queries over the phone
• Working within spreadsheets and doing calculations
• Making outbound calls to customers to clarify information and investigating internally
• Detailed data analysis
• Other ad hoc duties as requiredby the manager

Skills & experience

• Ability to work autonomously
• Experience with Salesforce and/or Google sheets is desirable
• Excellent communication skills, both written and verbal
• Experience in a high-volume environment
• Team player
• Investigative and logical mindset