Data Centre Service Delivery Specialist

Redpath Partners; Sydney; Presencial; AUD 65 000 - 90 000; Tempo integral

Resumo da oferta

Redpath Partners in Sydney is seeking a Service Delivery Coordinator for a growing data centre operator. You will act as the central point of contact for customer service requests, coordinating technical services and minor infrastructure projects from enquiry through to completion.

The role suits a proactive, hands-on professional who can manage multiple stakeholders in a fast-paced, mission-critical environment, while ensuring services are delivered safely, efficiently and to agreed timeframes.

Qualificações

• Experience in a data centre, telecommunications, IT infrastructure or technical service delivery environment.
• Exposure to customer service coordination, connectivity, infrastructure deployments or minor project management.
• Experience liaising with suppliers and contractors, including coordinating quotes, scheduling works and tracking delivery.
• Working understanding of data centre infrastructure such as racks, PDUs and connectivity.
• Strong communication skills and the ability to manage customer expectations and resolve issues.
• Good organisational skills and the ability to manage competing priorities.
• Competence with Microsoft Excel and general administration.

Responsabilidades

• Managing incoming customer service requests via email, phone and face-to-face interactions.
• Coordinating customer fitouts, rack deployments, additional power requirements and network connectivity services.
• Managing requests from initial scoping and supplier quotes through to approvals, scheduling, execution and completion.
• Liaising with customers to clarify requirements, provide updates and manage expectations throughout delivery.
• Coordinating contractors and suppliers, ensuring work is completed in line with agreed scope and site requirements.
• Working closely with operations and facilities teams to ensure customer requests align with technical and operational requirements.
• Maintaining accurate service records, delivery trackers, documentation and basic reporting.
• Supporting a range of customer infrastructure changes and minor projects, resolving issues and escalating risks where required.

Conhecimentos

Data centre operations

Customer service

Project coordination

Excel

Communication

Stakeholder management

Ferramentas

MS Excel

Descrição da oferta de emprego

Redpath Partners in Sydney is seeking a Service Delivery Coordinator for a growing data centre operator. You will act as the central point of contact for customer service requests, coordinating technical services and minor infrastructure projects from enquiry through to completion.

The role suits a proactive, hands-on professional who can manage multiple stakeholders in a fast-paced, mission-critical environment, while ensuring services are delivered safely, efficiently and to agreed timeframes.