Service Delivery & Client Success Manager
Global Payments
Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.
Job summary
Sentral is seeking a Service Delivery Manager in Sydney to ensure seamless delivery of support services to customers and manage the operational relationship with a portfolio of accounts. You will coordinate with internal product and engineering teams, monitor incidents, track SLA performance, and act as escalation point for service issues.
You will nurture senior stakeholder relationships, drive improvements, report on demand, and contribute to customer retention and growth while upholding the
Job description
Sentral is seeking a Service Delivery Manager in Sydney to ensure seamless delivery of support services to customers and manage the operational relationship with a portfolio of accounts. You will coordinate with internal product and engineering teams, monitor incidents, track SLA performance, and act as escalation point for service issues.
You will nurture senior stakeholder relationships, drive improvements, report on demand, and contribute to customer retention and growth while upholding the
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
