Data Centre Security & Customer Ops Team Lead

Nextdc Ltd.; Darwin; Hybrid; AUD 110,000 - 140,000; Full time

Job summary

NEXTDC is seeking a Security Team Leader for our Darwin Data Centre to lead daily security operations and a frontline security team ensuring a safe, compliant, and professional environment.

You'll act as the primary escalation point for incidents and operational issues, manage rosters with the security provider, and drive continuous improvement across security processes and service delivery.

Qualifications

• Proven experience in a team leadership role within security, facilities, or operations.
• Understanding of incident management and physical security controls.
• Experience contributing to security operations within critical infrastructure or similar regulated environments.
• Excellent organizational and administrative skills, with a focus on accuracy and audit readiness.
• Ability to lead a customer-focused security function, maintaining high service standards.
• Strong communication skills and sound decision-making under pressure.

Responsibilities

• Lead and manage daily security operations across all shifts.
• Provide first-line leadership including performance management and team development.
• Act as the primary escalation point for incidents, service requests, and operational issues.
• Manage and maintain staff rosters with the contract security provider, including leave planning.
• Ensure security coverage and operational resilience across the site.
• Uphold front-of-house presentation standards, delivering a professional security service.
• Oversee incident management processes, ensuring timely resolution and accurate reporting.
• Maintain strong administrative and audit standards, including record keeping and compliance documentation.
• Identify and drive continuous improvement in security processes, systems, and service delivery.

Skills

Team leadership

Incident management

Security operations

Customer service focus

Audit & record keeping

Job description

NEXTDC is seeking a Security Team Leader for our Darwin Data Centre to lead daily security operations and a frontline security team ensuring a safe, compliant, and professional environment.

You'll act as the primary escalation point for incidents and operational issues, manage rosters with the security provider, and drive continuous improvement across security processes and service delivery.