Data Center IT Support Specialist

Net2Source Inc.; New South Wales; On-site; AUD 60,000 - 80,000; Full time

Job summary

Net2Source Inc. is a Global Workforce Solutions Company with global operations including Australia.

We are seeking a Technical Associate to monitor ticket queues, provide first-level hardware and software support, and coordinate with vendors for escalations. Ideal candidates have a 3-year Diploma in Electronics & Telecommunication or Computer Engineering, ITIL certification, and strong problem-solving and communication skills.

Qualifications

• 3 Years Diploma in Electronics & Telecommunication/Computer Engineering or above with 2-3 years of relevant experience.
• ITIL Version 3 or 4 foundation Trained/Certified.
• Strong domain knowledge and technical orientation.

Responsibilities

• Monitor cases in ticketing tool queues and acknowledge requests.
• Provide first level hardware, OS, and software support in data centers/hub rooms.
• Coordinate with vendors for warranty and escalations.
• Perform installations, movements, transfers, and asset management for desktops/laptops/ peripherals.
• Conduct physical validation of devices and ensure data center hygiene.
• Assist in IT infrastructure projects, migrations, and site consolidations.

Skills

Customer service

Problem-solving

English communication

Time management

Education

Diploma in Electronics & Telecommunication

ITIL Foundation

Tools

MDT setup

Wireshark

Kill Disk

Job description

Net2Source Inc. is a Global Workforce Solutions Company with global operations including Australia.

We are seeking a Technical Associate to monitor ticket queues, provide first-level hardware and software support, and coordinate with vendors for escalations. Ideal candidates have a 3-year Diploma in Electronics & Telecommunication or Computer Engineering, ITIL certification, and strong problem-solving and communication skills.