Data Analytics Operations Manager - EDWARD Platform

eHealth NSW; Willoughby City Council; Hybrid; AUD 154,000 - 183,000; Full time

Benefits offered by this job

Hybrid work options

Salary packaging

Allocated day off per month

Job summary

eHealth NSW is seeking a Manager to lead the EDWARD Level 2 operational support team. You will oversee reliability, security, and performance of NSW Health’s Enterprise Data Warehouse for analysis, reporting and decision support.

You will provide strategic and operational leadership, manage escalations, and drive improvements in service delivery, stakeholder engagement and vendor coordination across the organisation.

Qualifications

• Experience leading ICT operational support and service delivery for Enterprise data warehouse, BI, analytics and reporting platforms.
• Strong leadership of technical teams with accountability and continuous improvement.
• Solid knowledge of ITSM/ITIL, including incident, problem, change and release management.

Responsibilities

• Lead and develop a team delivering Level 2 operational support for the EDWARD platform.
• Manage incident, problem, change and release processes to maintain reliability, security, and performance.
• Act as senior escalation point for complex technical and data-related issues; lead root cause analysis.
• Collaborate with Ministry of Health, Districts and Networks, vendors and technical teams to align services with business needs.
• Drive continuous improvement using service performance data and stakeholder feedback.

Skills

ICT leadership

ITIL knowledge

Stakeholder engagement

Clear communication

Education

Relevant tertiary IT qualification

Job description

eHealth NSW is seeking a Manager to lead the EDWARD Level 2 operational support team. You will oversee reliability, security, and performance of NSW Health’s Enterprise Data Warehouse for analysis, reporting and decision support.

You will provide strategic and operational leadership, manage escalations, and drive improvements in service delivery, stakeholder engagement and vendor coordination across the organisation.