Data Warehouse Operations Lead – EDWARD (Hybrid)

E-Health NSW; Sydney; Hybrid; AUD 154,000 - 183,000; Full time

Benefits offered by this job

Hybrid work arrangement

12% Superannuation

Annual leave loading 17.5%

Job summary

eHealth NSW is seeking a Manager to lead the EDWARD Support team within Data Analytics Services. You will oversee Level 2 operational support for the NSW Health Enterprise Data Warehouse for analysis, reporting and decision support, ensuring reliability, security and performance of critical data services across NSW Health.

The role requires a proven track record in ITIL-based service delivery, team leadership and stakeholder engagement, with a tertiary IT qualification.

Qualifications

• Experience leading ICT operational support and service delivery for Enterprise data warehouses and BI platforms.
• Proven ability to build and lead technical teams with a focus on accountability and continuous improvement.
• Strong knowledge of ITSM/ITIL processes including incident, problem, change, and service continuity.

Responsibilities

• Lead and develop a team delivering Level 2 operational support for the EDWARD platform.
• Manage incident, problem, change and release processes to ensure reliability and performance.

Skills

ICT operational leadership

Team leadership

Stakeholder engagement

ITIL knowledge

Education

Tertiary qualification in Information Technology

Tools

ITSM Tools

ITIL framework

Job description

eHealth NSW is seeking a Manager to lead the EDWARD Support team within Data Analytics Services. You will oversee Level 2 operational support for the NSW Health Enterprise Data Warehouse for analysis, reporting and decision support, ensuring reliability, security and performance of critical data services across NSW Health.

The role requires a proven track record in ITIL-based service delivery, team leadership and stakeholder engagement, with a tertiary IT qualification.