Darwin Program Manager: Lead Housing & Support

Iaawg; Darwin; On-site; AUD 120,000 - 142,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Counselling and chaplaincy support

Fitness Passport

Volunteering opportunities

Extra leave

Job summary

Mission Australia is seeking an experienced Program Manager to lead four vital services across Darwin, including TSP, MASA, HYPP and TSCS. You will oversee a team of 11, ensuring high quality, compliant, person-centred services that improve outcomes for vulnerable individuals and families.

You will manage budgets, stakeholder relationships and service performance in an on-site role, contributing to sustainable housing outcomes and community impact in the Darwin region.

Qualifications

• Relevant qualifications in Social Work, Human Services or related discipline, or significant equivalent experience.
• Demonstrated leadership experience with supervision, coaching and staff development.
• Strong understanding of tenancy and property management principles or related housing support.
• Sound financial management including budgeting, reporting and monitoring performance.
• Excellent communication and stakeholder engagement across government, community and internal teams.
• Knowledge of Specialist Homelessness Services and Territory funding environments.
• High cultural competency with Aboriginal and Torres Strait Islander communities in Darwin.
• Full driver licence with no restrictions.

Responsibilities

• Lead and coach a team of 11 direct reports through supervision, performance reviews and development planning.
• Oversee delivery of four programs: TSP, MASA, HYPP and TSCS with funding compliance and service standards.
• Manage program budgets, financial reporting and expenditure within funding.
• Escalation point for complex client matters and case planning.
• Develop and maintain relationships with government agencies, ACCOs and community organisations.
• Ensure properties, facilities and WHS requirements are monitored and managed per policies.
• Lead service improvements, workforce planning and community engagement.

Skills

Leadership

Staff development

Budget management

Stakeholder engagement

Communication

Change management

Education

Social Work / Human Services degree

Job description

Mission Australia is seeking an experienced Program Manager to lead four vital services across Darwin, including TSP, MASA, HYPP and TSCS. You will oversee a team of 11, ensuring high quality, compliant, person-centred services that improve outcomes for vulnerable individuals and families.

You will manage budgets, stakeholder relationships and service performance in an on-site role, contributing to sustainable housing outcomes and community impact in the Darwin region.