Darwin State Manager, Housing Operations & Impact

Mission Australia; Darwin; On-site; AUD 133,000 - 179,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Chaplaincy support

Volunteer opportunities

Extra leave

Job summary

Mission Australia is seeking a State Manager, Housing Operations to lead statewide Housing Services, Asset Services and Community Development, building strong relationships with government, partners and tenants in Darwin. You will drive service excellence, compliance and integrated service delivery while guiding a values-based team to deliver safe, stable homes and stronger communities.

This role is based in Darwin with a 35-hour-per-week, full-time permanent contract and a salary of $156,000

Qualifications

• Minimum 3 years’ senior operational leadership experience in housing or related sector.
• Tertiary qualifications in business, social housing or related field desirable.
• Strong knowledge of NT social housing systems incl. tenancy, asset management and community development
• Proven contract, compliance and risk management capability.
• High financial literacy: budgets, forecasts and maintenance plans; analyse KPIs.
• Strong project management across multiple initiatives with a continuous improvement mindset.
• Inclusive, values‑based people leadership - coach teams, set clear expectations.
• Exceptional stakeholder engagement and communication with government, regulators, funders and partners.
• Current WWCC and Drivers Licence.

Responsibilities

• Lead and develop statewide operations across Housing Services, Asset Services and Community Development.
• Champion an integrated service delivery approach - oversee the Local Area Plan and Business Plan, refine service models, and implement new programs to strengthen communities.
• Set clear KPIs and performance expectations; monitor results and drive improvements.
• Ensure contractual, regulatory and funder compliance; manage risk and quality and maintain data in internal systems.
• Manage operational budgets and forecasts, lead asset management and community development plans and financial reporting.
• Engage and influence stakeholders including government, regulators, funders, and partners and collaborate across Mission Australia to deliver cohesive services.
• Lead continuous improvement: training and development, succession planning, and targeted service improvement initiatives.

Skills

People leadership

Stakeholder engagement

Project management

Budget management

Compliance & risk

Data-driven performance

Education

Tertiary qualifications in business or housing

Job description

Mission Australia is seeking a State Manager, Housing Operations to lead statewide Housing Services, Asset Services and Community Development, building strong relationships with government, partners and tenants in Darwin. You will drive service excellence, compliance and integrated service delivery while guiding a values-based team to deliver safe, stable homes and stronger communities.

This role is based in Darwin with a 35-hour-per-week, full-time permanent contract and a salary of $156,000