CX & Digital Projects Lead: Transformation & Delivery

Wpp Group; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Energise Leave

Birthday Leave

Loyalty Leave

Employee Assistance Program (EAP)

Mental Health Support

LinkedIn Learning access

Foundation Day

PerkSPACE

Parental Leave

Job summary

VML, part of WPP, is seeking an experienced project manager to lead CX and digital projects across content and CRM platforms. You will partner with multidisciplinary teams, manage delivery, and maintain strong stakeholder relationships in a hybrid agency environment.

You will oversee planning, budgets, timelines and risks, while driving process improvements and onboarding of new work. A proactive, self-sufficient approach is essential.

Qualifications

• Project management experience within a creative, digital or technology agency.
• Experience delivering digital, CX, website or platform implementation projects.
• Strong skills across project planning, budgeting, resource management and risk management.
• Excellent communication and stakeholder management skills.
• Experience coordinating multidisciplinary teams.
• Familiarity with CMS, CRM or marketing technology platforms.
• Understanding of Agile or Scrum methodologies is advantageous.
• Strong organisation, attention to detail and problem-solving skills.
• Proactive and self-sufficient, with the ability to manage projects independently.

Responsibilities

• Manage end-to-end delivery of CX and digital projects, including content and CRM platform implementation, digital transformation and support and maintenance.
• Oversee project plans, budgets, timelines, resources and risks to ensure successful delivery.
• Coordinate designers, developers, business analysts and technology partners.
• Manage multiple projects and competing priorities in a fast-paced agency environment.
• Build strong stakeholder relationships, communicating progress, risks and issues proactively.
• Identify and resolve delivery challenges, taking ownership and driving solutions forward.
• Support content management, CRM and marketing technology projects.
• Identify opportunities to improve workflows, processes and delivery standards.
• Contribute to new project opportunities and support the onboarding of new work.

Skills

Project management

Digital projects

Stakeholder management

CMS/CRM familiarity

Agile/Scrum

Communication

Team coordination

Problem solving

Independent work

Tools

CMS platforms

CRM platforms

Marketing tech tools

Job description

VML, part of WPP, is seeking an experienced project manager to lead CX and digital projects across content and CRM platforms. You will partner with multidisciplinary teams, manage delivery, and maintain strong stakeholder relationships in a hybrid agency environment.

You will oversee planning, budgets, timelines and risks, while driving process improvements and onboarding of new work. A proactive, self-sufficient approach is essential.