Delivery Lead (Digital, CX & CRM)

Digitas Australia; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Publicis benefits

Global AI Platform Marcel

Learning & development programs

Career Conversations

Job summary

Digitas Australia is seeking a Delivery Lead (Digital, CX & CRM) to oversee major digital, customer experience and CRM programs. You will partner with senior clients and internal teams to ensure strategic delivery, excellence, and profitability across complex initiatives.

This senior role requires strong leadership, cross-disciplinary collaboration, and a proven track record in delivering large-scale digital programs with impactful customer experiences.

Qualifications

• 7+ years' experience leading digital delivery, CRM delivery, customer experience or program delivery initiatives.
• Experience managing complex programs across multiple disciplines including creative, strategy, technology and data.
• Strong commercial ownership across budgets, forecasting, resource management and profitability.
• Proven success delivering large-scale digital programs and managing senior stakeholders.
• Strong knowledge of project management methodologies and tools such as Jira, Asana, Workbook or similar platforms.
• A passion for mentoring teams, improving delivery capability and driving innovation.

Responsibilities

• Leading the delivery of complex digital, CRM, content, customer experience and always-on marketing programs across major accounts.
• Building trusted relationships with senior clients and becoming a key advisor on delivery strategy, planning and execution.
• Partnering with Client Service, Creative, Technology and Intelligence teams to bring briefs to life and deliver exceptional customer experiences.
• Managing scope, budgets, forecasting, resourcing and profitability while ensuring projects are delivered to a high standard.
• Leading workshops, discovery sessions and planning activities that create clarity, alignment and momentum.
• Coaching Digital Producers and delivery team members while driving continuous improvement and AI-enabled ways of working.

Skills

Delivery leadership

CRM delivery

Digital delivery

Stakeholder management

Project management

Tools

Jira

Asana

Workbook

Job description

Digitas — The Networked Experience Agency.

Consumer habits are anything but linear and attention must be earned. At Digitas, we understand that to break through, brands must be surprising, entertaining, and authentic.

Driven by imagination and fueled by deep cultural, consumer, and business insights, we craft impactful creative experiences across every medium — from integrated campaigns, gaming, and physical experiences to full-length feature films.

We earn the right for brands to be part of their customers’ networks. We drive growth with our amazing clients through our capabilities in Consulting, Products & Platforms, Customer Engagement, and Digital Media.

Part of Publicis Groupe and a Leader in Gartner’s Magic Quadrant for Global Marketing Agencies, we’re proud to work with some of the world’s leading brands.

Overview

We're looking for a Delivery Lead (Digital, CX & CRM) to lead the successful delivery of major digital, customer experience and CRM programs across key client accounts. This role oversees complex digital, CRM and experience-led projects while acting as a strategic delivery partner to senior clients and internal teams.

This is an exciting opportunity for a senior delivery professional who can bring together strategy, creativity, technology and operational excellence to deliver outstanding results.

Responsibilities

What You'll Be Doing

• Leading the delivery of complex digital, CRM, content, customer experience and always-on marketing programs across major accounts.
• Building trusted relationships with senior clients and becoming a key advisor on delivery strategy, planning and execution.
• Partnering with Client Service, Creative, Technology and Intelligence teams to bring briefs to life and deliver exceptional customer experiences.
• Managing scope, budgets, forecasting, resourcing and profitability while ensuring projects are delivered to a high standard.
• Leading workshops, discovery sessions and planning activities that create clarity, alignment and momentum.
• Coaching Digital Producers and delivery team members while driving continuous improvement and AI-enabled ways of working.

Qualifications

About You

We welcome candidates from diverse career paths and experiences. You will likely bring:

• 7+ years' experience leading digital delivery, CRM delivery, customer experience or program delivery initiatives.
• Experience managing complex programs across multiple disciplines including creative, strategy, technology and data.
• Strong commercial ownership across budgets, forecasting, resource management and profitability.
• Proven success delivering large-scale digital programs and managing senior stakeholders.
• Strong knowledge of project management methodologies and tools such as Jira, Asana, Workbook or similar platforms.
• A passion for mentoring teams, improving delivery capability and driving innovation.

Additional Information

Publicis Groupe benefits: Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world's most progressive and dynamic modern communications businesses. You can learn more about us at www.publicisgroupeanz.com.

Enjoy all the perks that come with our network offering:

• A comprehensive Wholeself program supporting physical, mindful, and financial wellbeing.
• A creative, lively, and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach — "working your way with us."
• Access to our Global AI Platform Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
• Extensive Learning & Development opportunities including more than 15,000 learning programs via our online learning platform, Marcel Classes.
• A culture of open feedback and support to reach your goals through our Career Conversations program.
• A committed Diversity, Equality, and Inclusion strategy driven through our Viva Women, Égalité, enABLE, EmbRACE, and Écologique committees.
• Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave after 2 years of service.
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
• Parental leave policy with up to 18 weeks based on tenure, paid primary carer leave, secondary carer swap, and Cub Care leave.
• Access to counsellors, psychologists, and professionals through Sonder, an all‑one digital wellbeing technology platform designed to support psychological, medical & safety needs.
• A workplace that stands together to provide a more open, supportive, and recovery-forward culture for all employees with life‑threatening illnesses. Read more about our Working With Cancer Pledge: https://workingwithcancerpledge.com/
• Proud partners of Diversity Council Australia Pride in Diversity Family Friendly Workplaces Supply Nation and the Australian Disability Network.

If you don't tick every box in this ad, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion... so if this role resonates with you,

Diversity. Inclusion. Equity. More than just words; these are part of our DNA. At Publicis Groupe, we are committed to the inclusion and recognition of all people regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status, and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate. We value diversity ...

Uniqueness is powerful; without it, we wouldn't be where we are today. So be you — we like it that way.

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via [e-mail]; your personal information will be kept confidential.