Customs Supervisor - Licensed Broker & Hands-on Leader

WHALE Logistics; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Birthday off

1 day WFH (optional)

Employee of the Month and Year Program

Monthly team lunches

4 team events a year

Job summary

Whale Logistics in Caringbah, Sydney seeks an experienced Licensed Customs Broker stepping up as Customs Supervisor. This hands-on leadership role keeps you in complex clearances while you mentor the team and shape how the Customs function runs.

You’ll guide the Customs team, ensure compliance, and identify improvements to workflows and systems. A strong licensing background and DAFF accreditation are essential for success.

Qualifications

• Current Australian Customs Broker Licence.
• Full DAFF accreditation.
• Solid experience in Customs Brokerage and international freight forwarding.
• Ability to guide, support and lift others.

Responsibilities

• Hands-on Customs Brokerage and complex clearances.
• Provide technical guidance to the Customs team.
• Coordinate priorities and workloads.
• Support and mentor team members.
• Maintain strong compliance and data integrity.
• Help resolve Customs issues and escalations.
• Work closely with customers, Operations and Key Account Management.
• Improve procedures, workflows and controls.
• Identify opportunities for better systems and automation.

Skills

Customs brokerage

Leadership

Mentoring

Compliance

Data management

Process improvement

Automation ideas

Education

Australian Customs Broker Licence

DAFF accreditation

Job description

Whale Logistics in Caringbah, Sydney seeks an experienced Licensed Customs Broker stepping up as Customs Supervisor. This hands-on leadership role keeps you in complex clearances while you mentor the team and shape how the Customs function runs.

You’ll guide the Customs team, ensure compliance, and identify improvements to workflows and systems. A strong licensing background and DAFF accreditation are essential for success.