Customer Valet - Print Services

Konica Minolta, Inc.; Adelaide; Hybrid; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Paid parental leave

Flexible working arrangements

Diversity and inclusion initiatives

Job summary

Konica Minolta, Inc. is seeking a part-time Customer Service Valet to maintain and support customers' print equipment across the Adelaide CBD and metro areas. The role involves onsite visits, basic troubleshooting and hands-on service at customer sites.

You'll join a growing team that values customer focus, proactive communication and reliable, flexible service. Training is provided, and you must hold a valid driver's licence and be comfortable with frequent travel.

Qualifications

• Strong customer service and relationship-building abilities.
• Excellent verbal and written communication skills.
• Professional, proactive and organised approach.
• Technical aptitude and a practical, problem-solving mindset.
• Willingness to learn with hands-on product training provided.
• Current Driver's Licence and Working with Children Check.
• Reliable vehicle for travel between customer sites with per-km allowance.

Responsibilities

• Support print equipment across Adelaide CBD and metro areas.
• Provide first-level technical support and troubleshoot equipment issues.
• Perform basic maintenance and preventative servicing.
• Escalate complex issues to Konica Minolta Helpdesk.
• Manage paper and consumables stock levels.
• Ensure equipment is clean, maintained and operates to service standards.
• Provide customers with training and support on equipment operation.

Skills

Customer service

Communication skills

Professional demeanor

Technical aptitude

Job description

About the Role

Join our growing team as a part-time Customer Service Valet (approx. 25 hours per week). You will work across Adelaide CBD and metro areas, keeping customers' print equipment running smoothly and providing exceptional onsite support.

What you will be doing

Reporting to the State Service Delivery Manager, you will receive comprehensive training and be responsible for:

• Supporting print equipment across customer sites throughout Adelaide CBD and metro areas
• Providing first-level technical support and troubleshooting equipment issues
• Performing basic maintenance and preventative servicing
• Escalating complex equipment or software issues to the Konica Minolta Helpdesk
• Managing paper and consumable stock levels
• Ensuring equipment is clean, maintained and operating to agreed service standards
• Providing customers with training and support on equipment operation

What you will bring

• Strong customer service skills and a genuine focus on building relationships
• Strong verbal and written communication skills, with the ability to communicate effectively with customers and stakeholders
• A professional, proactive and organised approach
• Technical aptitude and a practical, problem-solving mindset
• A willingness to learn, with ongoing hands‑on product training provided
• A current Driver's Licence and Working with Children Check
• Additional certifications or security clearances may also apply.
• A reliable vehicle for travel between customer sites, with a per-kilometre allowance provided
• The successful candidate will be required to complete relevant background checks in accordance with Konica Minolta’s compliance requirements.

Why work with us?

At Konica Minolta, you'll be part of a collaborative and supportive team culture where you're empowered to contribute your ideas, make a difference and continue developing both personally and professionally.

We are committed to creating an inclusive, fair and respectful workplace where everyone feels valued and supported. Our commitment to diversity and inclusion is underpinned by strong ethical practices and corporate responsibility.

Konica Minolta is committed to creating an inclusive, fair and supportive workplace where everyone feels valued and respected. Our progressive workplace policies, including paid parental leave, flexible working arrangements and domestic and family violence support, are designed to support our people through all stages of their lives.

Equal Opportunities

We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles.

If you require any assistance during the recruitment process, please contact our team at [e-mail].

Join our team and thrive in an environment built on strong collaboration, continuous learning and personal growth. Every day at Konica Minolta is an opportunity to share your ideas, influence positive change and engage with colleagues from diverse backgrounds and experiences.