Customer Support Team Member

Forest Drapery Hardware; Batemans Bay; On-site; AUD 34,000 - 44,000; Part time

Job summary

Forest Drapery Hardware is seeking a friendly Customer Support Team Member to join our Batemans Bay head office on a casual, three-day-per-week basis.

You will handle administrative tasks, process sales orders and quotes, and liaise with customers by phone and email. Training is provided in a supportive team environment, with a culture that values engagement and inclusion.

Qualifications

• Proven admin experience.
• Strong MS Office skills.
• Accurate typing skills.
• Excellent written and verbal communication.
• Ability to work independently or in a team.

Responsibilities

• Provide administrative support to the Customer Support Team.
• Prepare and manage sales orders including providing quotes.
• Discuss pricing and stock lead times with customers by phone and email.
• Filing and electronic record keeping.
• Reception duties and ad-hoc tasks as directed by the General Manager.

Skills

Administrative experience

MS Office

Typing

Organisational skills

Communication skills

Independent work

Team collaboration

Tools

MYOB

Job description

Forest Drapery Hardware – Batemans Bay NSW

Customer Support Team Member - Casual / 3 days per week

Forest Drapery Hardware Pty Ltd

We are a leading supplier of high quality and innovative drapery systems throughout Australia. A fantastic opportunity exists within our Batemans Bay Head Office for an outgoing, vibrant person to join our growing team.

The Role

To provide administrative support and assistance to our Customer Support Team. The successful applicant will be responsible for:

• Preparation and management of sales orders including providing quotes
• Discussing pricing and stock lead times with our customers via telephone & email
• Filing/electronic record keeping
• General administration tasks
• Reception duties plus ad-hoc tasks as directed by the General Manager.

The Details:

• 3 days per week (Tuesday/Thursday/Friday) 8.30am - 4:30pm (school hours are negotiable for the right candidate)
• Flexibility for availability on alternate days (to cover team members annual leave/personal leave)
• All training and support provided
• Great culture and an engaged, inclusive team
• Busy, exciting work environment - you won't be bored!

Have the following skills and experience:

• The ability to undertake administrative tasks as directed
• Understanding of Microsoft Office with basic typing skills and accuracy
• Organisational skills as well as problem solving skills
• Ability to work individually or in a team environment
• Excellent communication skills. both written and verbal
• Knowledge of MYOB an advantage