Customer Support Team Lead - Flexible Public Sector

Department of Communities; Western Australia; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive public sector wages

Accredited Carer Friendly Employer

Flexible work options

12% employer super contributions

Novated leases & work laptops

Job summary

Department of Communities in Western Australia invites applications for a Customer Support Team Leader. In this role you will lead a frontline Customer Support Team, delivering high-quality services and guiding daily operations under the Working with Children (Screening) Act 2004.

You will develop processes, mentor staff, model exemplary customer service, and support the Coordinator Customer Support to ensure service standards are met and compliance is maintained across WWC obligations.

Qualifications

• Experience leading customer support teams is desirable.
• Strong communication and coaching skills.

Responsibilities

• Lead a frontline Customer Support Team delivering high-quality services.
• Support the Coordinator Customer Support in developing work processes and operating procedures and ensure WWC Act compliance.

Job description

Department of Communities in Western Australia invites applications for a Customer Support Team Leader. In this role you will lead a frontline Customer Support Team, delivering high-quality services and guiding daily operations under the Working with Children (Screening) Act 2004.

You will develop processes, mentor staff, model exemplary customer service, and support the Coordinator Customer Support to ensure service standards are met and compliance is maintained across WWC obligations.