Customer Support Specialist – Inquiries & Invoicing

Wannon Water; Portland; On-site; AUD 72,000 - 76,000; Full time

Benefits offered by this job

Workplace flexibility with purchased /

Inclusive workplace culture

Zero Harm safety commitment

Health & Wellbeing program

Learning & development opportunities

Job summary

Wannon Water in Portland, Australia, is hiring a Customer Support Officer for an ongoing full-time role. The position offers a salary of AUD 72,170 to AUD 76,019 per year plus superannuation.

You will handle calls, assist visitors, and support invoicing processes in a collaborative team environment. The successful candidate will bring solid customer service experience, excellent communication skills, and a proactive approach to resolving issues while adapting to new systems.

Qualifications

• Sound experience in a customer support role.
• Clear and concise oral and written communication skills.
• Ability to assist and resolve customer issues under pressure.
• Ability to work effectively in a close-knit team to accomplish objectives and targets.
• High level of computer literacy, with the ability to quickly learn and adapt to new systems.

Responsibilities

• Handle incoming customer phone calls.
• Attend to visitors and customer enquiries.
• Ensure customer requests and information received are handled accordingly.
• Act as a source of information for members of the public.
• Assist with issuing invoices and following up overdue accounts.

Skills

Customer support

Clear communication

Work under pressure

Teamwork

Computer literacy

Job description

Wannon Water in Portland, Australia, is hiring a Customer Support Officer for an ongoing full-time role. The position offers a salary of AUD 72,170 to AUD 76,019 per year plus superannuation.

You will handle calls, assist visitors, and support invoicing processes in a collaborative team environment. The successful candidate will bring solid customer service experience, excellent communication skills, and a proactive approach to resolving issues while adapting to new systems.