Customer Support Officer

Wannon Water; Portland; On-site; AUD 72,000 - 76,000; Full time

Benefits offered by this job

Flexible working arrangements

Inclusive workplace culture

Zero Harm commitment

Health & wellbeing program

Professional development opportunities

Job summary

Wannon Water is seeking a dedicated Customer Support Officer to join our Portland team. You will connect with customers daily, delivering helpful, responsive service and ensuring they feel heard, supported and valued.

This is an ongoing full-time position with a salary of A$72,170 to A$76,019 per annum plus superannuation, and we’re open to part-time arrangements to support work-life balance.

Qualifications

• Experience in a customer support role.
• Strong written and verbal communication.
• Ability to resolve customer issues under pressure.
• Able to work in a close-knit team to meet objectives.
• High level of computer literacy and adaptability to new systems.

Responsibilities

• Handle incoming customer phone calls.
• Attend to visitors and customer inquiries.
• Ensure customer requests and information received are handled accordingly.
• Act as a source of information for members of the public.
• Assist with issuing invoices and following up overdue accounts.

Skills

Customer support experience

Oral & written communication

Issue resolution under pressure

Team collaboration

Computer literacy

Job description

We're seeking a dedicated Customer Support Officer to join our Portland team. You'll connect with our customers every day, providing helpful, responsive service and making sure they feel heard, supported and valued.

This is an ongoing full-time position with a generous salary of $72,170 to $76,019 p.a. plus superannuation.

We're open to flexibility around how this role is delivered. While it's advertised as full time, we're happy to discuss part-time arrangements to support work-life balance.

What you'll be doing

On a day-to-day basis, you'll:

• Handleincoming customer phone calls.
• Attendto visitors and customerenquiries.
• Ensurecustomer requests and information received are handled accordingly.
• Actas a source of information for members of the public.
• Assistwith issuing invoices and following up overdueaccounts.

What you’ll bring

We’re looking for someone with

• Sound experience in a customer support role.
• Clear and concise oral and written communication skills.
• The ability to assist and resolve customer issues under pressure.
• The ability to work effectively in a close-knit team to accomplish objectives and targets.
• Highlevel of computer literacy, with the ability to quickly learn and adapt to new systems.

For further details, see the position description available here.

We look forward to hearing from you. if you have any questions, feel free to call Ulrike Hulin (Team Leader - Customer Support) on 5565 6734.

What we can offer

Putting people first comes naturally to us, and that includes the people we employ. You’ll have every opportunity to make the most of your talents, broaden your experiences and be rewarded for the great work you do.

You’ll be offered a range of great benefits including:

• Workplace flexibility with access to working arrangements such aspurchased leave, monthly rostered days off and more.
• An inclusive workplace culture, which embraces diversity and the benefits it brings to the workplace and life.
• A leadership commitment to Zero Harm where the safety and wellbeing of our people and others is paramount.
• A Health & Wellbeing program, to support your physical, mental and financial wellbeing, including our Employee Assistance Program for our people and their immediate families.
• Extensive learning and development opportunities and access to professional development through associations such as CPA, IWC, WSAA, VicWater, and more.

We're an equal opportunity employer. Our commitment to creating and supporting an inclusive culture is reflected in our diverse mix of talented people who are passionate about delivering their best.

We welcome applications from everyone including people with a disability, job seekers of all ages, carers, people from culturally diverse backgrounds, members of the LGBTI+ community, and Aboriginal and Torres Strait Islander people.

We are

• A certified Family Inclusive Workplace
• A Work 180 endorsed employer
• Members of the Diversity Council Australia

Ready to find out about our employee benefits? Visit Our Careers page and discover more about us.

Reasonable Adjustments

We're here to support you through life's ups and downs. Whether you need adjustments during the recruitment process or at work, like flexible hours or accommodation for disabilities, we're here to help. We understand it can be daunting to share your needs, so feel free to reach out with any questions at ***************@wannonwater.com.au. Your information will be kept completely confidential.