Remote Customer Experience Specialist | Growth & Training

Water Corporation; City Of Stirling; Hybrid; AUD 73,000 - 88,000; Full time

Benefits offered by this job

Comprehensive paid training

Flexible work from home options

Free onsite parking and onsite gym

Job summary

Water Corporation in Western Australia is seeking reliable, positive, and hard-working people for a fast-paced contact centre role where no two days are the same. You will handle billing questions, payment support, and water service enquiries across phone and digital channels, delivering empathy, practical solutions and a great customer experience.

This full-time position offers a starting salary of 72,529 AUD plus super, comprehensive training, and flexible work from home options.

Qualifications

• Delivery excellent customer service by actively listening to our customers and providing accurate, knowledgeable and tailored solutions.
• Navigate multiple systems and applications while maintaining accuracy and attention to detail.
• Show resilience when handling challenging situations and adapt positively to changing business and customer needs.
• Remain calm and focused under pressure while maintaining a high standard of service
• Work collaboratively within a team environment while taking ownership and accountability for customer outcomes.
• Display a positive attitude, strong work ethic, and commitment to delivering outstanding customer experiences.

Responsibilities

• Billing and account questions.
• Payment support and payment plans.
• Water, wastewater and service enquiries.
• Helping customers navigate difficult situations with empathy and care.
• Finding practical solutions and providing a great customer experience.
• You will build strong communication, problem-solving and customer service skills while working across phone and digital channels.

Skills

Active listening

System navigation

Resilience

Calm under pressure

Team collaboration

Positive attitude

Job description

Water Corporation in Western Australia is seeking reliable, positive, and hard-working people for a fast-paced contact centre role where no two days are the same. You will handle billing questions, payment support, and water service enquiries across phone and digital channels, delivering empathy, practical solutions and a great customer experience.

This full-time position offers a starting salary of 72,529 AUD plus super, comprehensive training, and flexible work from home options.