Customer Support Officer

WannonWater; Portland; On-site; AUD 72,000 - 76,000; Full time

Benefits offered by this job

Workplace flexibility

Inclusive workplace culture

Zero Harm safety commitment

Health & Wellbeing program

Learning and development opportunities

Job summary

WannonWater in Portland is seeking a dedicated Customer Support Officer to connect with our customers daily, providing helpful, responsive service and ensuring they feel heard, supported and valued.

This ongoing full-time role offers a generous salary of AU$72,170 to AU$76,019 per annum plus superannuation, with opportunities to assist with invoices, respond to enquiries, and contribute to a collaborative, customer-first team.

Qualifications

• Sound experience in a customer support role.
• Clear and concise oral and written communication skills.
• The ability to assist and resolve customer issues under pressure.
• The ability to work effectively in a close-knit team to accomplish objectives and targets.
• High level of computer literacy, with the ability to quickly learn and adapt to new systems.

Responsibilities

• Handleincoming customer phone calls.
• Attendto visitors and customerenquiries.
• Ensurecustomer requests and information received are handled accordingly.
• Actas a source of information for members of the public.
• Assistwith issuing invoices and following up overdueaccounts.

Skills

Customer support

Communication skills

Under pressure resolution

Team collaboration

Computer literacy

Job description

Job Category: Administration and Office,Call Centre and Customer Service

Who we are looking for

We're seeking a dedicated Customer Support Officer to join our Portland team. You'll connect with our customers every day, providing helpful, responsive service and making sure they feel heard, supported and valued.

This is an ongoing full-time position with a generous salary of $72,170 to $76,019 p.a. plus superannuation.

Job Description

What you'll be doing

On a day-to-day basis, you'll:

• Handleincoming customer phone calls.
• Attendto visitors and customerenquiries.
• Ensurecustomer requests and information received are handled accordingly.
• Actas a source of information for members of the public.
• Assistwith issuing invoices and following up overdueaccounts.

Desired Skills and Experience

What you’ll bring

We’re looking for someone with

• Sound experience in a customer support role.
• Clear and concise oral and written communication skills.
• The ability to assist and resolve customer issues under pressure.
• The ability to work effectively in a close-knit team to accomplish objectives and targets.
• Highlevel of computer literacy, with the ability to quickly learn and adapt to new systems.

For further details, see the position description available here.

We look forward to hearing from you. if you have any questions, feel free to call Ulrike Hulin (Team Leader - Customer Support) on 5565 6734.

What we can offer

You’ll have every opportunity to make the most of your talents, broaden your experiences and be rewarded for the great work you do.

You’ll be offered a range of great benefits including:

• Workplace flexibility with access to working arrangements such aspurchased leave, monthly rostered days off and more.
• An inclusive workplace culture, which embraces diversity and the benefits it brings to the workplace and life.
• A leadership commitment to Zero Harm where the safety and wellbeing of our people and others is paramount.
• A Health & Wellbeing program, to support your physical, mental and financial wellbeing, including our Employee Assistance Program for our people and their immediate families.
• Extensive learning and development opportunities and access to professional development through associations such as CPA, IWC, WSAA, VicWater, and more.

We're an equal opportunity employer. Our commitment to creating and supporting an inclusive culture is reflected in our diverse mix of talented people who are passionate about delivering their best.

We welcome applications from everyone including people with a disability, job seekers of all ages, carers, people from culturally diverse backgrounds, members of the LGBTI+ community, and Aboriginal and Torres Strait Islander people.

Ready to find out about our employee benefits? Visit Our Careers page and discover more about us.

Reasonable Adjustments

We're here to support you through life's ups and downs. Whether you need adjustments during the recruitment process or at work, like flexible hours or accommodation for disabilities, we're here to help. We understand it can be daunting to share your needs, so feel free to reach out with any questions at [e-mail]. Your information will be kept completely confidential.