Customer Support Specialist — Hybrid, Growth & Training

PEXA; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Quarterly wellness days

Four weeks workcation per year

Opportunity to purchase additional annual leave

Learning opportunities through PEXA Academy

Job summary

PEXA is looking for a Customer Support Specialist to provide first-line support to our customers in Australia. You will manage inquiries, guide users through processes, and turn challenges into positive experiences. This role involves problem-solving, communication, and collaboration, with training provided to build your confidence. Enjoy benefits like quarterly wellness days and opportunities for career growth in a supportive hybrid environment.

Qualifications

• Comfortable working across multiple systems like Salesforce CRM and Genesis.
• Strong communication skills for clear, empathetic support.
• Ability to manage enquiries end-to-end and escalate when necessary.

Responsibilities

• Deliver exceptional first-line support to PEXA customers.
• Guide users through processes and turn questions into training moments.
• Resolve issues and collaborate with internal teams for high-quality solutions.

Skills

Multi-channel support & SLA ownership

Customer communication & experience

Technical & system proficiency

User training & stakeholder collaboration

Adaptability

Tools

Salesforce CRM

Genesis

Job description

PEXA is looking for a Customer Support Specialist to provide first-line support to our customers in Australia. You will manage inquiries, guide users through processes, and turn challenges into positive experiences. This role involves problem-solving, communication, and collaboration, with training provided to build your confidence. Enjoy benefits like quarterly wellness days and opportunities for career growth in a supportive hybrid environment.