Customer Support/Sales Assistant

Evolve Scientific Recruitment PTY Ltd; City of Hobsons Bay; On-site; AUD 45,000 - 65,000; Full time

Job summary

Evolve Scientific Recruitment PTY Ltd invites applications for a Sales Assistant to join its team in the Western suburbs of Melbourne. The role is permanent, full-time with normal business hours and offers a clear pathway into a sales career.

You will manage orders, liaise with production for fulfilment and handle customer queries while supporting administration and documentation. Ideal candidates have 1–2 years in customer service or administration, strong communication skills and proficiency

Qualifications

• 1–2 years in customer service or administration.
• Proficient with Microsoft Office Suite.
• Knowledge of GMP and HACCP advantageous.
• Strong written and oral communication.
• Quick learner, proactive and detail‑oriented.

Responsibilities

• Manage order to delivery for sales and purchase orders.
• Process sales orders and issue confirmations to customers.
• Forecast and generate purchase orders.
• Prepare orders and shipping documents for customers.
• Handle freight management: quotations, bookings, tracking.
• Assist with enquiries via phone, email and parcel pickups.
• Prepare samples and documentation for customers (national and international).
• Monitor orders to meet delivery schedules with production.
• Generate monthly sales reports.
• Maintain sample stock and ingredients, and update records.
• Assist with R&D records, Office 365 and company files.

Skills

Customer service

Microsoft Office

GMP

HACCP

Communication skills

Attention to detail

Tools

Microsoft Office Suite

Job description

About the company/role:

• Ingredient supplier
• Based in the Western suburbs of Melbourne
• Seeking a self-motivated Sales Assistant to join the team
• Permanent opportunity
• Fulltime hours, normal business hours
• Opportunity to progress into a Sales career pathway

Duties include, but not limited to:

• Manage order to delivery for both sales and purchase orders
• Process sales orders, issue confirmation to customers
• Forecastand generate purchase orders
• Prepare order and shipping documents, circulate as necessary
• Freight management, including requestquotations, processbookings and delivery tracking
• Manage customer queries
• Assist with enquiries, phone calls and emails, parcel delivery/pickupand maintain updated customer and supplier details
• Preparation of samples and documentation to customers (national and international)
• Monitor customer orders to meet expected delivery schedules, liaising with the production team for order fulfilment.
• Generate monthly sales reports
• Order and keep organised sample stock and ingredients
• Assist with maintenance of R&D records, Office 365 and company files

Skills/experience:

• Minimum 1-2 years experience in Customer Service, Administration or similar
• Prior experience using Microsoft Office Suite
• Knowledge of GMP and HACCP (highly advantageous)
• Strong written and oral communication skills
• Quick learner, proactive and organised with high attention to detail

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining andManufacturingsectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.