Customer Service Officer

Secure Parking; Gold Coast City; On-site; AUD 30,000 - 41,000; Part time

Job summary

Secure Parking Pty Ltd in Australia is seeking Car Parking Officers to deliver premium customer service at Gold Coast Airport. You will welcome visitors, guide vehicles, and support our airport parking operations from arrival to departure.

Role is casual (20–40+ hours per week) with shifts including early, late, and some night hours. You will work outdoors in a dynamic airport setting and be part of a team delivering safe, efficient parking services.

Qualifications

• Minimum (1) years demonstrated experience in a customer service role.
• Excellent oral and written English communication skills
• Professional phone manner, able to work shifts.
• High levels of computer literacy and data entry - specifically Microsoft, Excel, and Outlook.
• Ability to learn new software programs effectively and efficiently
• Ability to multitask and prioritise with strong problem‑solving abilities.
• Excellent interpersonal skills (approachable, positive, motivated attitude)
• Initiative, common sense and fast decision‑making skills
• Holds a current unrestricted driver’s licence
• Confident driving a wide range of vehicles, including manual and automatic
• Strong communication and interpersonal skills
• Customer‑service focused with a friendly and professional manner
• Reliable, punctual, and able to work independently and as part of a team
• Comfortable working outdoors and in a shift‑based environment

Responsibilities

• Provide outstanding customer service for meet & greet of customer vehicles.
• Assist customers with car parking related enquiries and system issues.
• Handle intercom and on-site information to guide customers.
• Take phone and intercom queries regarding car park queries.
• Use multiple IT systems and perform data entry as needed.
• Stand, walk and perform shifts from early morning to late night upon request.

Skills

Customer service mindset

English communication

Shift work

Team player

Reliability

Physical fitness

Problem-solving

Initiative

Driver's licence

Tools

Microsoft Excel

Outlook

Data entry

Job description

Energetic: You can tackle any situation with enthusiasm and determination.

Enthusiastic: You're highly motivated and naturally enthusiastic about what you do and that's reflected in the way you behave and talk.

Empathetic: You are friendly, personable and a team player. You genuinely care about providing exceptional service to our customers, clients and staff members.

WHO WE ARE?

Secure Parking Pty Ltd as trustee for Secure Kings Unit Trust is the largest commercial car park operator in Australia and operates over 500 car parks across Australia, New Zealand. Secure Parking was founded over 40 years ago and was acquired by Park24 Co. Ltd in 2017. Park24 is Japan's largest commercial car park operator. Both companies continue to expand rapidly based on a platform of continued investment in innovative technology, marketing, and people.

Secure is one of the leading suppliers of Airport Landside Operations around Australia. We have a wide range of rewarding job opportunities for Landside Service Officers at Gold Coast Airport.

Gold Coast Airport is the gateway to Australia's premier tourist destination supporting one of the country's fastest-growing regions and welcoming over six million passengers annually. Over the next 20 years, passenger numbers are forecast to more than double as the airport continues to support the needs of a growing region and a thriving business and tourism hub

This growth creates a strong opportunity to work alongside a major airport in a period of growth and investment. Joining our team now means becoming part of a growing workforce delivering essential services and making a meaningful impact for customers every day.

"Our mission is to ensure all visitors have a fantastic experience, be it at the end, or start of their travel"

WHO ARE WE LOOKING FOR?

We are seeking reliable and customer‑focused Car Parking Officers to join our dynamic Airport Parking Team. This role is ideal for someone who enjoys delivering premium customer service, and being part of the airport experience from the moment passengers arrive.

As a Car Parking Officer, you will play a key role in ensuring the safe, efficient, and professional operation of our airport car parks and Park Fast services.

The role will start of as a Casual Employee working 20 - 40 plus hours per week with a view to becoming permanent in the future. This role requires team members to work shifts: - Early's lates & some nights

The primary purpose of the Customer Services Officer is to provide outstanding customer service for meet & greet of customer vehicles or assist with any car parking related enquiries / system issues. The Customer Services Officer will optimise customers experience with the ability to assist customers with any required information to help in getting in and out of the Airport car parks locations via intercom calls and face-to-face interaction.

Duties include taking phone calls or intercom calls regarding car park related queries, use of multiple IT systems and general onsite customer service and information.

All applicants will need to be physically fit and able to stand, walk and continually move for generally between 5 and 8 hr shifts which start anytime from 4am and finish as late as midnight. You must have good Mon-Sun availability and be prepared to attend work at short notice when required.

All applicants will need to be physically fit start anytime from 4am and finish as late as midnight. You must have good Mon-Sun availability and be prepared to attend work at short notice when required.

SKILLS AND QUALIFICATIONS

• Minimum (1) years demonstrated experience in a customer service role.
• Excellent oral and written English communication skills
• Professional phone manner, able to work shifts.
• High levels of computer literacy and data entry - specifically Microsoft, Excel, and Outlook.
• Ability to learn new software programs effectively and efficiently
• Ability to multitask and prioritise with strong problem‑solving abilities.
• Excellent interpersonal skills (approachable, positive, motivated attitude)
• Initiative, common sense and fast decision‑making skills
• Holds a current unrestricted driver’s licence
• Confident driving a wide range of vehicles, including manual and automatic
• Strong communication and interpersonal skills
• Customer‑service focused with a friendly and professional manner
• Reliable, punctual, and able to work independently and as part of a team
• Comfortable working outdoors and in a shift‑based environment

At Secure, we are committed to building an inclusive workplace where Aboriginal and Torres Strait Islander peoples are welcomed, respected, and supported. Through our Diversity and Inclusion initiatives , we focus on creating fair opportunities and an accessible recruitment process. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply.