Remote Customer Support Specialist – Australia (iGaming)

online Aussie casino; Australia; Remote; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Remote work from anywhere in Australia

Professional growth opportunities

Supportive team environment

Job summary

Online Aussie casino is seeking a Customer Support Representative for the Australian market. This remote, full-time role guides players through casino content, answers questions across live chat, email, and messaging, and promotes clarity, safety, and trust.

You will work independently from anywhere in Australia, collaborate with content and marketing teams, and help improve navigation and guides. The ideal candidate communicates clearly, stays calm under pressure, and enjoys helping others in

Qualifications

• Experience as a Customer Support Representative, preferably within iGaming/digital entertainment.
• Strong written communication skills with the ability to simplify complex topics.
• Friendly, calm, and helpful attitude when interacting with users.
• Basic understanding of the online gambling industry or willingness to learn quickly.

Responsibilities

• Respond promptly to user inquiries via live chat, email, and messaging platforms.
• Offer clear and accurate information about casino guides, bonuses, gameplay expectations, and related topics.
• Assist users in understanding key aspects of the online gambling industry to feel informed and supported.
• Provide feedback to internal teams to refine content and improve navigation and usability.
• Maintain a positive, professional tone in every interaction to enhance trust.

Skills

Excellent written communication

Problem solving

Remote work independence

Customer care

Tools

Live chat platforms

Email

Messaging platforms

Job description

Online Aussie casino is seeking a Customer Support Representative for the Australian market. This remote, full-time role guides players through casino content, answers questions across live chat, email, and messaging, and promotes clarity, safety, and trust.

You will work independently from anywhere in Australia, collaborate with content and marketing teams, and help improve navigation and guides. The ideal candidate communicates clearly, stays calm under pressure, and enjoys helping others in