Live Betting Support Specialist

Pointsbet Australia Pty Limited; Darwin; Vor Ort; AUD 48.000 - 60.000; Vollzeit

Zusammenfassung

PointsBet Australia Pty Limited in Darwin is seeking a Call Centre Operator to join our team. The role involves handling live phone bets, delivering exceptional customer service, and assisting with settlement and trading content tasks in a fast-paced betting environment.

We value accuracy, confidentiality, and flexibility for shift rosters including weekends. This is a full-time, permanent position based in Darwin.

Qualifikationen

• Excellent communication skills (verbal and written).
• Customer-first mindset and passion for service.
• Attention to detail and accuracy in processing bets and settlements.

Aufgaben

• Take live bets via phone and deliver high-quality customer service.
• Execute and monitor settlement processes for accurate payouts.
• Support trading content tasks, site health checks and market updates.
• Maintain documentation and reports; assist with escalation as needed.

Kenntnisse

Excellent communication

Customer-first mindset

Attention to detail

Phone betting systems

Problem solving

Organisational skills

Tools

Phone betting systems

Betting platforms

Jobbeschreibung

PointsBet Australia Pty Limited in Darwin is seeking a Call Centre Operator to join our team. The role involves handling live phone bets, delivering exceptional customer service, and assisting with settlement and trading content tasks in a fast-paced betting environment.

We value accuracy, confidentiality, and flexibility for shift rosters including weekends. This is a full-time, permanent position based in Darwin.