Part-Time Customer Support Specialist - Frontline Help

Ngshire; Stawell; Hybrid; AUD 36,000 - 72,000; Part time

Benefits offered by this job

Flexible work arrangements

Professional development opportunities

Supportive team environment

Job summary

Northern Grampians Shire Council is seeking a part-time Customer Support Officer to join the friendly Customer Support team in Stawell. You will be the first contact for customers across in-person, phone and electronic channels, providing professional assistance and directing them to the right services.

This role offers a positive, flexible work environment with opportunities to learn about Council operations and develop strong customer service and communication skills.

Qualifications

• Customer service experience in busy environments is preferred.
• Knowledge of Council services and how departments work together is helpful.
• Flexible, adaptable and able to handle varied daily tasks with a positive attitude.

Responsibilities

• Be the first point of contact for customers across in-person, phone and electronic channels.
• Assist customers by connecting them with information and services they need.
• Create a positive experience with every interaction and maintain professional communication.

Skills

Customer service

Communication

Empathy

Organisation

Computer literacy

Teamwork

Job description

Northern Grampians Shire Council is seeking a part-time Customer Support Officer to join the friendly Customer Support team in Stawell. You will be the first contact for customers across in-person, phone and electronic channels, providing professional assistance and directing them to the right services.

This role offers a positive, flexible work environment with opportunities to learn about Council operations and develop strong customer service and communication skills.