Customer Service Officer

Cootamundra - Gundagai Regional Council; Cootamundra; On-site; AUD 58,000 - 69,000; Full time

Benefits offered by this job

Casual hourly rate

Superannuation 12%

Job summary

Cootamundra - Gundagai Regional Council is seeking a casual Customer Service Officer to be the first point of contact for residents, visitors and businesses. You will deliver exceptional service, accurate information and a welcoming manner in a fast-paced, team-based environment.

Key responsibilities include handling enquiries and payments, coordinating bookings, and collaborating with other offices to ensure consistent communication. Please refer to the PD for full duties.

Qualifications

• Essential & Desirable Criteria – Casual Customer Service Officer
• Applicants must adequately address the essential criteria contained in the Position Description and include an up-to-date resume and copies of relevant licences and qualifications.

Responsibilities

• Handle customer enquiries and complaints in a professional, courteous and efficient manner.
• Provide Council office cashiering function with accurate receipting of payments.
• Liaise with other customer service officers and Council departments to ensure consistent communications.
• Ensure bookings for Council facilities are accurate and insurance details are obtained per procedures.
• Perform administrative tasks accurately and efficiently.

Job description

Are you our new Customer Service Officer? Someone who is passionate about people, driven by purpose, and enthusiastic. Applications are now being taken from interested persons for casual position of Customer Service Officer.

In this front-line role, you’ll be the first point of contact for residents, visitors, and businesses—providing exceptional service, accurate information, and a warm smile. If you love working in a fast-paced, team-oriented environment where no two days are the same, we want to hear from you!

Key responsibilities include:

1. Ensure customer enquiries and complaints are handled professionally in a pleasant, courteous and efficient manner at all times.
2. Provide Council’s office cashiering function, ensuring payments presented are accurately recorded and receipted.
3. Regularly liaise with other customer service officers (across both Council offices), as well as other Council departments, to ensure consistent customer communications.
4. Ensure bookings for Council facilities are accurate and insurance details are obtained in accordance with Council procedures.
5. Ensure administrative tasks are performed accurately and efficiently.

Please refer to the Position Description for additional responsibilities and duties.

Benefits:

• Casual Hourly Rate $45.69 (includes 25% loading)
• 12% superannuation.

Further information and a Position Description is available by contacting Council on 1300 459 689 or Council’s website www.cgrc.nsw.gov.au.

NOTE: Applicants must adequately address the essential criteria contained in the Position Description and include an up-to-date resume and copies of relevant licences and qualifications. Failure to do so may result in your application not being considered.

Casual Customer Service Officer PD

Essential & Desirable Criteria – Casual Customer Service Officer