Customer Support Officer

Arventa Pty Ltd; North Canberra; On-site; AUD 60,000 - 75,000; Full time

Job summary

Arventa Pty Ltd is seeking a Customer Support Officer to lead customer and partner success initiatives for its SaaS platform WHS Monitor. You will ensure client success across Australia, manage ongoing client communication, and collaborate with Sales and Executive teams to drive adoption.

The role requires a technicall y savvy professional with a results-driven mindset and 1–4 years of customer support experience.

Qualifications

• 1-4 years customer support experience.
• Sound technical knowledge desirable.
• Excellent telephone communication skills.
• Strong organisational and analytical skills with attention to detail.

Responsibilities

• Build strong relationships with existing customers in Australia.
• Manage ongoing communication with clients.
• Identify opportunities to expand product adoption.
• Provide support for use of the SaaS platform.
• Collaborate with Sales and Executive teams.

Skills

Customer support

Telephone communication

Technical concepts

Team collaboration

Job description

Arventa was founded in 1996 and supports more than 3000 Australian customers with our innovative compliance and risk management solutions via its flagship platform WHS Monitor.

About the role

The Customer Support Officer will assist in leading customer and partner success initiatives. As a key stakeholder in our customer support team, you will be responsible for ensuring the success of our many clients using our software platforms to streamline and automate risk processes. We are seeking a technically savvy Customer Support Officer with a strong drive for results.

Key responsibilities

• Building strong relationships with our existing customers in Australia
• Management of ongoing communication with clients
• Identifying opportunities to expand product adoption
• Provide support for use of our Software as a Service (SaaS) platform
• Collaboration with our Sales Team
• Collaboration with our Executive Team

About you

• 1-4 years customer support experience
• Sound technical knowledge/skills (desirable)
• Excellent telephone communication skills
• High degree of self-motivation and ambition
• Positive, confident and determined approach
• Desire to work as a part of a winning team
• Ability to understand and explain technical concepts
• Strong organisational and analytical skills with a keen attention to detail

Why Join Arventa?

Work smarter

Clear, achievable KPIs focused on outcomes, giving you the flexibility to spend more time doing meaningful work.

Supportive team culture

Join a collaborative, respectful team that values innovation, continuous improvement and helping each other succeed.

AI-powered innovation

We embrace AI and modern tools to reduce repetitive tasks and help our team perform at their best.

Modern office environment

Enjoy centrally located, light-filled offices with staff parking and productivity-focused workspaces.

Grow with us

Be part of a supportive, collaborative team with ongoing professional development and genuine career progression opportunities.

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