Sales Support

Atturra; City of Melbourne; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Career growth

Certifications

Wellbeing platform

Mental health support

Parental leave

Employee referrals

Job summary

Atturra is seeking a Sales Support specialist to assist a growing base of mid-market and education clients in Australia. You will handle enquiries, quotes, orders and renewal activities while collaborating with sales and vendor partners to drive hardware sales and renewals.

You will build strong relationships with customers and internal teams, manage quotations and orders, and support opportunity and renewal management with strong attention to detail in a hybrid, permanent full-time role

Qualifications

• Strong customer service mindset with the ability to understand customer needs and deliver outcomes.
• Sales aptitude and resilience with drive to achieve targets and renewals.
• Excellent verbal and written communication with internal stakeholders and clients.

Responsibilities

• Respond to enquiries from the Sales Support mailbox and provide timely updates to customers and Account Executives.
• Create and maintain quotes; process orders and purchase orders; resolve discrepancies before processing.
• Manage sales opportunities, renewals, and licence/maintenance (L&M) renewals; coordinate with distributors and vendors.
• Assist with compliance requirements and customer reporting; maintain accurate records in business systems.

Skills

Customer service

Sales aptitude

Communication

Organisational skills

Attention to detail

English fluency

Tech savvy

Job description

What You’ll Be Doing

The Sales Support candidate provides support to our ever-growing list of clients in the mid-market and education sectors. This is an exciting and fast-paced role that focuses on managing client’s, internal stakeholders day-to-day enquiries, orders, quotes and projects, and works closely with sales and vendor partners to generate hardware sales and maintain renewals.

Responsibilities:

Sales Support and Customer Service

• Manage and respond to enquiries received through the Sales Support mailbox.
• Provide support to customers and Account Executives, including:
• Creating and maintaining quotes.
• Providing order status updates.
• Responding to order-related, pricing and quote enquiries.
• Build and maintain positive relationships with customers and internal stakeholders to deliver a high level of service.

Quoting and Order Processing

• Liaise with distributors and vendors to obtain pricing, availability and relevant product information.
• Process customer orders and purchase orders accurately and efficiently.
• Review quote and order information to identify and resolve discrepancies before processing.

Opportunity and Renewal Management

• Create, update and maintain sales opportunities.
• Manage licence and maintenance (L&M) renewal activities.
• Action proactive renewal opportunities and quotations received from distributors and vendors.
• Work with distributors and vendors to identify renewal upgrades, enhancements and alternative solutions that may benefit customers.

Compliance and Reporting

• Assist with compliance requirements and customer reporting obligations.
• Maintain accurate and complete records across relevant business systems.

Working conditions

• Can be based either WA, NSW or VIC
• Hybrid role
• Permanent full time
• Start immediately
• Training provided

What will make you successful in this role?

• Customer service skills with focus on understanding customers’ needs and delivering right outcomes
• Sales aptitude – engaging, resilient and driven
• Willingness to learn
• Organisational and prioritisation skills with high attention to detail
• Ability to work independently and as a key member of a collaborative team
• Excellent communication and interpersonal skills
• Flexible, adaptable and adept at handling change and working under pressure
• Self-motivated with strong worth ethics
• Fluent in spoken and written English
• Tech savvy

Why is this an exciting opportunity?

Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions. We currently have 1300+ professionals working across Australia, New Zealand, Hong Kong and United States who are using innovation to lead the way.

The Managed Services division of Atturra provides leading Hybrid IT, Private Cloud, and Connectivity services, backed by decades of industry experience. Our expertise, combined with the strength of our people, makes us one of the most complete and prominent “as-a-service” providers in the market.

Culture of possibility

At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, hard work and dedication.

A Strong Set Of Company Values

Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.

Valuable Employee Benefits

• Career growth via succession planning, internal mobility programs, and mentorship opportunities.
• Ongoing investment in professional development through industry certifications.
• Employee benefits, recognition, and wellbeing platform.
• Mental health support through our Employee Assistance Program.
• Support for family and caring responsibilities, including paid parental leave.
• Employee referral program, with monetary incentives offered.

Commitment to Diversity, Equity, and Inclusion

At Atturra, we are committed to addressing the digital skills gap and championing diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds — including Veterans, Aboriginal and Torres Strait Islander people, people with disability, members of the LGBTQI+ community, culturally diverse individuals, and other underrepresented groups.

Commitment to supporting Australia’s veterans

We are proud to be recognised as a Veteran Friendly Employer under the Department of Veterans’ Affairs Veteran Employment Commitment (VEC). Atturra is dedicated to supporting Australia’s veteran community by enhancing recruitment, support, retention, and leadership opportunities. Our goal is to ensure veterans build meaningful and impactful careers with us.